MyChart

Care Everywhere by Epic allows clinical staff from different organizations on the Epic electronic health record system to electronically exchange patient medical information in seconds. It can be extremely helpful for other medical staff to be able to quickly access your medical records, especially in an emergency. Being able to see what medications you are on, what diagnoses you have, and your surgical history can help medical professionals best assist you and keep you healthy. Learn more here.

Patient Statements 

You will receive automatic billing statements once you have completed your MyChart registration. If you have any questions about your billing statement or would like to make a payment, please contact Patient Accounts at (212) 271-7200, option 6.

Selecting your Preferred Pharmacy in MyChart

Updating your preferred pharmacy in MyChart is easy to do! Please consider choosing the Callen-Lorde Pharmacy to help support our mission.

• Update Your Preferred Pharmacy in MyChart.
• Select Your Preferred Pharmacy when Requesting Refills

Scheduling Tickets

Follow these instructions on how to schedule your own appointment using a ticket in MyChart.

Video Tips & Tricks

Room Selection

Having a good virtual visit starts with the right setting. You can have a virtual visit in any place, but choosing the right place – a place that is quiet, private if possible, and with good light – can greatly improve the quality of your visit.

Privacy

Privacy and safety are important to having a successful visit. Choose a place that is quiet where only you, or the necessary people are present. If you’ve set up your location well, both you and your provider will feel safe to share important, private and sensitive information during the virtual visit.

Background

Try to sit in front of a blank wall or space, but not a window. Sitting with a window behind you will cast a shadow over your face. Sit with a light source in front of you. If possible do not sit or stand with busy artwork behind you – it can cause issues with the video.

Sound and Distractions

Try to choose a space with the limited background noise if possible. Close windows and doors, especially if they open to the street or a busy hallway. Turn down fans or machines with sound. If possible keep pets out of the room. Turn off all other electronics like radios and televisions. If you have to use a public room like a kitchen, ask the other people if they could stay out of the room during your visit.

Lighting

The best light for a virtual visit is a bright room with natural light. If this isn’t possible, sit in a room with light in front of you, facing towards you. The more light, the better. This will make it easier for your provider to see you and give you the best care possible.

Camera Position

Place your phone or camera pointing directly at your face so you are looking right at your provider. If possible do not hold your phone or camera. Place it on a shelf, desk, books, or any other way to keep the phone or camera stable without having to hold it. This will help ensure a strong connection and virtual visit. It is important that your camera and screen are near each other, if they are not attached, so that you have good eye contact with your provider.