We are now scheduling COVID-19 vaccines for any Callen-Lorde patient over the age of 18. To make an appointment, schedule online or call 212.271.7200. Click here for more information. 

HIV Services

Callen-Lorde provides comprehensive and state-of-the-art HIV/AIDS care and support. Patients have a choice of providers and a range of services that are available under one roof. They include:

  • Rapid HIV testing — by appointment or during walk in hours. Check our calendar for the schedule.
  • HIV Orientation at the first appointment new patients receive one on one education and support to answer any questions about medical treatment and needed services like insurance coverage, government benefits and housing.
  • Primary medical care consists of comprehensive, quality medical care with experienced HIV specialist providers.
  • Support groups: Please visit our Support Groups page for more information.
  • Mental Health: Individual counseling, psychotherapy and annual psychosocial assessments with knowledgeable and sensitive mental health professionals.
  • Medication adherence counseling provides support and education about HIV infection, prescribed medications, and addressing any side effects.
  • Care Coordination offers information, assistance and referrals regarding benefits and entitlements, including insurance, housing, and referrals to other supportive services.
  • Sexual Health Counseling helps identify risks for HIV and other sexually transmitted infections and create an individualized risk reduction plan both to promote your health and minimize possible harm regardless of current HIV status.
  • Referrals to Clinical Trials: Research programs that seek to improve treatment options for HIV infection.

How to Establish HIV Primary Care at Callen-Lorde

To be seen to establish HIV primary care, you must:

  • Have proper, Government issued photo I.D.
  • Be either 1) insured by a plan we accept and have chosen a Callen-Lorde provider as your Primary Care Provider (or be prepared to switch your PCP), if applicable, OR 2) are uninsured.
  • Bring a copy of your Insurance Card (if applicable).
  • Have ‘Proof of HIV Status’ documentation*:
  • a signed letter from a provider on letterhead stating the patient is HIV+.
  • lab work that indicates a viral load over 5,000.
  • proof of a western blot (confirmatory) test that indicates a positive result.
  • Available for a 45-60 minute intake process & willing to have your blood drawn.
  • Available to return in 2-3 weeks for a follow-up visit with a medical provider.

*You may need to be re-tested during intake if you do not present documentation as listed.

Appointments are available at our Brooklyn and Bronx locations by appointment only. please register on line and you will be scheduled

Undetectable Equals Untransmittable (U=U)

People living with HIV who stay undetectable cannot pass HIV through sex. It’s that simple! Undetectable means that the amount of HIV in your blood is very low. If you achieve and maintain an undetectable viral load you can’t pass HIV through sex — no matter what kind of sex you’re having, or how often you’re having it.

If you do not know your HIV status, get tested! Testing can take as little as 20 minutes. Please see our calendar for walk-in hours. Whether you’re positive or negative, there are options available to keep you healthy. Our sex positive, LGBTQ affirming staff can help answer your questions.


HIV treatment is safer and more effective than ever. Antiretroviral medicines (HIV medicines) do not cure HIV infection or remove the virus from the body, but, when taken as prescribed, they can stop the virus from multiplying.

The sooner a person living with HIV starts treatment, the less damage the virus can do to their body. Medicine can reduce the virus in the body to such a low level that it does not show up on tests and cannot be passed through sex. This is known as an undetectable viral load.

If you are living with HIV, be sure to take your medicines as prescribed and see an HIV doctor for regular checkups.

In New York City, HIV testing and treatment services are available regardless of your ability to pay or your immigration status.

PrEP (Pre-Exposure Prophylaxis)

  • PrEP is a once daily medication to prevent transmission of HIV
  • When used consistently, PrEP has been shown to reduce the risk of HIV infection by up to 99%
  • PrEP does not protect against sexually transmitted infections (i.e., Gonorrhea, Chlamydia, Syphilis etc.)

To learn more about the basics of PrEP before deciding if it’s right for you, watch our  PrEP 101 video series or visit our PrEP page.