Pharmacy

By filling your prescriptions at a Callen-Lorde pharmacy, you help us provide care to the most vulnerable members of our communities, regardless of ability to pay. We have onsite pharmacies at all three of our clinical locations – Chelsea, Brooklyn, and the Bronx.

Our pharmacies offer:

• Free delivery
• 90-day supplies of maintenance medications
• We accept a range of insurance plans including ADAP, Medicaid, Medicare Part D, and commercial insurance
• No insurance or no prescription drug coverage? No problem. We’re here to help, offering significant discounts on medications for qualifying patients

For instructions on how to refill your prescriptions online, please click here.

ScripTalk talking prescription labels for low-vision patients are available in our Chelsea pharmacy.

For additional questions, please visit our Pharmacy FAQ.

Controlled Substances

For all controlled substance prescriptions, an order should be requested to the pharmacy 5-7 days before you run out to give us sufficient time to request the prescription from your provider. However, please note that the prescription can NOT be filled early, just requested. This is a State Law.

Please note: As of 3/8/22, we will no longer be able to deliver C2 medications per New York 10 NYCRR 80.73(e) which states that confirmation with photo ID  is required for delivery of all C2 medications. This is beyond the scope of FedEx/UPS and other courier services that our pharmacies rely upon.

For Patients Who Use Outside Pharmacies

We’re improving how you request prescriptions beginning August 1. To better serve you and reduce delays, we encourage all patients to contact their pharmacies directly or use MyChart for prescription requests.  

Why this Change?  

Phone requests often lead to delays, confusion, and duplicate messages. Switching to electronic and pharmacy-based requests helps us process your medications more quickly and safely.  

Benefits of Using Pharmacy Services and MyChart  

• Faster Turnaround – requests go directly to your Provider or pharmacy for quicker turnaround.  

• Real-time Updates – you can track when your request is received, approved, or sent to the pharmacy.  

• Fewer Errors –submitting through MyChart or pharmacy systems reduces the chance of miscommunication.  

• More Convenient –submit requests 24/7 from your phone or computer –no need to wait on hold or call during office hours.  

• Better Documentation –your request and its status are clearly recorded in your medical chart.  

Still Using Our Pharmacy? You Can “Text to Refill”!  

If you use the Callen-Lorde Pharmacy, you can continue to submit prescription refill requests using our Text to Refill service –fast, easy, and right from your phone.  

Want to Learn More? 

We’ll be hosting tabling events to help patients learn how to navigate MyChart for prescription requests. Stay tuned – we’ll share more details on these learning opportunities as dates get closer.  

Thank you for partnering with us to make your care smoother, faster, and more efficient.