We are now scheduling COVID-19 vaccines for any Callen-Lorde patient over the age of 18. To make an appointment, schedule online or call 212.271.7200. Click here for more information. 

Patient Experience

The Patient Experience team at Callen-Lorde provides support to patients while examining trends to help identify areas for improvement. We take a proactive approach and work with patients who require or request assistance to assist with navigating care.

We make every effort to get you what you need, when you need it, with compassion, respect, and understanding.

We can assist with:

  • Feedback
  • Suggestions
  • Complaints
  • Requests for assistance
  • Behavioral incidents
  • Accessibility issues
  • Prescription refills/renewals
  • Patient education

If you’re onsite and need assistance, ask a staff member to speak with a member of the Patient Experience team. We’re also available during business hours at (212) 937-4836 or complete a form below and we will get back to you within 48 hours.

Request Assistance
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