We are experiencing staffing and resource shortages due to the COVID-19 outbreak. Please be patient with our call center and other staff as we do our best to continue to provide care. For service related changes, please click here for details.

Patient Support

At Callen-Lorde, we make every effort to get you what you need, when you need it, with compassion, respect, and understanding. If you need additional support to help you navigate a problem with an insurance denial, refilling a prescription, or getting in touch with your provider, our Patient Experience team is here to help with all this and more. Fill out the form below to have a member from our team reach out to you. Additionally, this is a place where you can give general feedback, a suggestion, complaint for ways we can improve, or a compliment for exceptional service. If you prefer to reach out by phone, please call (212) 937-4836.