We are now scheduling COVID-19 vaccines for any Callen-Lorde patient over the age of 18. To make an appointment, schedule online or call 212.271.7200. Click here for more information. 

Patient Experience

The Patient Experience Team works both to solve issues that arise with patients in the moment and examine trends to help us identify areas for improvement. We take a proactive approach and work with patients who require or request assistance to assist them with navigating their care here at Callen-Lorde.

At Callen-Lorde the Patient Experience team makes every effort to get you what you need, when you need it, with compassion, respect and understanding.

With patients we assist with but are not limited to:

  • Complaints
  • Compliments
  • Suggestions
  • Request for Assistance
  • Behavioral Incidents
  • Accessibility Issues
  • Prescriptions
  • Renewals
  • Patient Education

If you’re on site and need assistance, ask a staff member to speak with a member of the patient experience team. Contact us remotely at 212.937.4836 or by using the forms below and expect to hear from us within 48 hours.

Request Assistance Here
Submit Feedback Here