Website Privacy Policy - Callen-Lorde

Website Privacy Policy

We are committed to protecting your privacy. To make your experience at our website more convenient, we gather information from you. We maintain the privacy of your information using security technologies and adhere to policies that prevent unauthorized use of your personal information.

What personal information do we collect, and how is it used?

We collect information on which portions of our website visitors access or visit. We also collect information volunteered by visitors, such as survey information and/or event registrations. Any personal information we collect is confidential and is either discarded or used by us to contact users for purposes such as those described below.

When we do collect personally identifiable information, it is always voluntarily submitted by you (e.g., when you fill out a survey, send us feedback, or sign up for an email list). If you would like to be removed from our email list, you can unsubscribe by clicking the link contained at the bottom of the email or by contacting us at

We may also monitor and track information such as user patterns of our website. We compile this information into a statistical aggregate which we use for internal business and administrative purposes including improving our website, our operations, and our services.

Protecting your privacy

As part of our commitment to ensuring the privacy of our users, we do not sell or exchange names or any other personally identifiable information collected through our website. We keep confidential any personal information entered, though we may share aggregate information about website usage and traffic patterns, stripped of any personally identifiable information, to third parties to comply with various reporting obligations and for business or marketing purposes. We may also share limited personally identifiable information with third parties on a confidential basis to enable a third party to perform certain tasks, such as maintain an email list or send email alerts and/or newsletters, on our behalf.  Callen-Lorde also maintains reasonable administrative, technical and physical safeguards to protect personal data from loss, misuse and unauthorized access, disclosure, alteration and destruction.

Use of cookies

Cookies are pieces of information that are stored on your computer and are used for record keeping purposes. We use cookies to make visiting and using our website easier. Cookies can help us see which parts of our website are the most or least popular and provide us direction to improve our users’ online experience.

Links to Other Sites

This website provides links to several other third party websites. While we make efforts to choose our links carefully, we cannot take any responsibility for the content of linked websites, or for the privacy policies of websites we link to. Since we do not control these websites, we encourage you to review the privacy policies posted on these third party websites prior to any use.

Social Media Policy

Please note that the @CallenLorde Twitter, Facebook, Instagram, and YouTube pages are not secure means of communication. These accounts are maintained by Communications staff and not patient services or medical providers. If you have a medical question or concern, please call our main line at (212) 271-7200.

Please remember by posting to the Callen-Lorde Facebook wall, Yelp account, or publicly tweeting @CallenLorde, you are making information available that may be archived by third parties.

Though Callen-Lorde will not disclose or discuss confidential information, we may respond to, share, comment on or retweet public mentions or comments, including but not limited to those made on Facebook, Yelp, Twitter and Instagram. Please consider this when choosing to self-identify as a patient or comment on services you’ve received.

Also, please note that following a user, being followed by a user, or sharing another user’s content does not represent an endorsement by Callen-Lorde nor does it indicate that that person is a patient, donor, or affiliate of the organization. And—as always—discuss information you read online with your provider before making any medical or mental health decisions.

Callen-Lorde Community Health Center is a non-profit organization, tax ID number 13-3409680.