Health Insurance Outreach & Enrollment

The COVID-19 public health emergency (PHE) allowed many people across the country to get on and stay on Medicaid and public health insurance. During that time individuals were not required to renew their Medicaid insurance, but that period has come to an end.

Starting from April 1st, 2023, through the spring of 2024, individuals will need to manually renew their Medicaid coverage. If at that time you are no longer eligible for Medicaid, you have the option to enroll into a different type of health insurance. If for any reason you do not renew on time, it could result in you having a lapse in coverage and will need to re-enroll.

If you have not been renewed or would like more Information, please call our Insurance Navigation department at (212) 271-7270 or request a call back at Our Navigation team are trained to help you understand your health coverage options and enroll in coverage.

If you cannot reach our team, feel free to contact the New York state of Health Marketplace at (855) 355-5777 or call your health plan for assistance.


Callen-Lorde’s team of LGBTQ friendly insurance navigators are available to help determine if you’re eligible for free or low-cost health insurance under Medicaid and the Affordable Care Act and, if so, help you enroll. Our trained staff will meet with you, screen what programs and financial assistance you qualify for, help choose a plan that fits your healthcare needs, and submit the application on your behalf.

In-person appointments are temporarily suspended due to COVID-19. Callen-Lorde patients can request a call from an Insurance Navigation Specialist here.

Please keep in mind that in order to enroll, you must you must reside in New York state  and provide:

  • A valid NY state mailing address
  • Citizenship or Immigration status
  • Projected annual Income
  • D.O.B, SSN, phone number and email address


If you are not a Callen Lorde patient and would like assistance, contact GMHC at 212) 367-1149 or the New York state Marketplace at (855) 355-5777.

Questions about insurance plans and preventive wellness screenings, HIV/AIDS care and transgender related medical expenses? Check out the Out2Enroll FAQ.