Health Insurance Outreach & Enrollment

*Please click here for new hours and other service related changes due to COVID-19.*

Callen-Lorde’s team of LGBTQ friendly insurance navigators are available to help determine if you’re eligible for free or low-cost health insurance under Medicaid and the Affordable Care Act and, if so, help you enroll. Our trained staff will meet with you, screen what programs and financial assistance you qualify for, help choose a plan that fits your healthcare needs, and submit the application on your behalf.

Effective August 1, 2019, walk-in insurance navigation at our Chelsea location will be available for Callen-Lorde patients only during the following days and hours:

Monday 11:00 am – 7:00 pm
Tuesday – Thursday 11:00 am – 4:00 pm
Friday 1:00 pm – 4:00 pm

Insurance navigation service hours at our Bronx location will remain open for patients and non-patients during the following hours:

Monday – Thursday 10:00 am – 7:00 pm
Friday 9:00 am – 4:00 pm

Walk-in hours are available on a first-come, first-serve basis, per availability only. Services are available in both English and Spanish. Se habla español.

If you are not a Callen-Lorde patient and/or cannot reach an Insurance Enroller, please call the New York State of Health Marketplace for assistance at: 1-855-355-5777.

Questions about insurance plans and preventive wellness screenings, HIV/AIDS care and transgender related medical expenses? Check out the Out2Enroll FAQ.