Locations & Hours
Locations
Callen-Lorde Chelsea
356 West 18th Street
New York, NY 10011
Phone: (212) 271-7200
Fax: (212) 271-7225
Callen-Lorde Bronx
3144 3rd Avenue
Bronx, NY 10451
Phone: (718) 215-1800
Fax: (212) 271-7225
Callen-Lorde Brooklyn
40 Flatbush Avenue Extension
Brooklyn, NY 11201
Phone: (718) 215-1818
Fax: (212) 271-7225
All locations have interpretation services available upon request (including ASL, Spanish, Russian, and other languages).
Departmental Directory
Appointments: | (212) 271-7200 |
Behavioral Health (Adults): | (212) 271-7206 |
Billing: | (212) 271-7253 |
Care Coordination: | (646) 965-5463 |
Dental: | (212) 271-7152 |
Health Outreach to Teens (HOTT) (Adolescent and Young Adult Medical and Mental Health Services): |
(212) 271-7212 |
Insurance Navigation: | (212) 271-7270 |
Lab Results: | (212) 271-7200 x7788 |
Medical Records: Fax (212) 271-7180 |
(212) 271-7137 |
Prescription Refills at a Callen-Lorde Pharmacy: | (877) 436-3452 |
Prescription Refills at an External Pharmacy: | (212) 271-7204 |
Referrals: | (212) 271-7209 |
Callen-Lorde Chelsea
At this time, we are unable to accept new patients at Callen-Lorde Chelsea due to limited capacity. We are accepting new patients at Callen-Lorde Brooklyn.
Located at 356 West 18th Street in Chelsea, Callen-Lorde Chelsea offers primary care, sexual health, behavioral health, adolescent health, women’s health, transgender health, HIV treatment/prevention, dental care, and case management services in an affirming and supportive environment, regardless of ability to pay.
At this time, we are only able to provide behavioral health services to patients engaged in primary care at Callen-Lorde and who are uninsured, or have Medicaid, Medicare, or ADAP. We do not accept commercial insurances for Behavioral Health at this time. Behavioral health is currently on a very long waiting list for services.
Location356 West 18th Street
New York, NY 10011
Phone: (212) 271-7200
Fax: (212) 271-7225
Monday | 8:15 am – 8:15 pm |
Tuesday | 8:15 am – 8:15 pm |
Wednesday | 8:15 am – 8:15 pm |
Thursday | 8:15 am – 8:15 pm |
Friday | 9:45 am – 4:45 pm |
Saturday | 9:00 am – 3:15 pm |
Sunday | Closed |
To contact the Callen-Lorde Chelsea Pharmacy directly, email callenlordepharmacy@maxor.com.
Monday | 9:00 am – 8:15 pm |
Tuesday | 9:00 am – 8:15 pm |
Wednesday | 9:00 am – 8:15 pm |
Thursday | 9:00 am – 8:15 pm |
Friday | 9:45 am – 4:45 pm |
Saturday | 9:00 am – 3:15 pm |
Sunday | Closed |
Please note: After Callen-Lorde’s main entrance closes each day, access to the pharmacy will be limited to patients who are already in the building.
Monday | 10:00 am – 6:30 pm |
Tuesday | 10:00 am – 6:30 pm |
Wednesday | 10:00 am – 6:30 pm |
Thursday | 10:00 am – 6:30 pm |
Friday | 10:00 am – 3:30 pm |
Saturday | 9:00 am – 1:30 pm |
Sunday | Closed |
*Outside of clinic hours, an on-call provider can be reached through our main number.
Callen-Lorde Bronx
At this time, we are unable to accept new patients at Callen-Lorde Bronx due to limited capacity. We are accepting new patients at Callen-Lorde Brooklyn.
Located at 3144 3rd Avenue in the South Bronx, Callen-Lorde Bronx offers primary care, sexual health, behavioral health, women’s health, transgender health, HIV treatment/prevention, and case management services in an affirming and supportive environment, regardless of ability to pay.
At this time, we are only able to provide behavioral health services to patients engaged in primary care at Callen-Lorde and who are uninsured, or have Medicaid, Medicare, or ADAP. We do not accept commercial insurances for Behavioral Health at this time. Behavioral health is currently on a very long waiting list for services.
Location3144 3rd Avenue
Bronx, NY 10451
Phone: (718) 215-1800
Fax: (212) 271-7225
Monday | 8:40 am – 4:30 pm |
Tuesday | 8:40 am – 8:00 pm |
Wednesday | 8:40 am – 4:30 pm |
Thursday | 8:40 am – 8:00 pm |
Friday | 10:00 am – 4:45 pm |
Saturday | Closed |
Sunday | Closed |
To contact the Callen-Lorde Bronx Pharmacy directly, email callenlordepharmacybx@maxor.com.
Monday | 9:00 am – 8:00 pm |
Tuesday | 9:00 am – 8:00 pm |
Wednesday | 9:00 am – 8:00 pm |
Thursday | 9:00 am – 8:00 pm |
Friday | 9:45 am – 4:45 pm |
Saturday | Closed |
Sunday | Closed |
Monday | 9:00 am – 3:30 pm |
Tuesday | 9:00 am – 3:30 pm |
Wednesday | 9:00 am – 3:30 pm |
Thursday | 9:00 am – 3:30 pm |
Friday | 10:00 am – 3:30 pm |
Saturday | Closed |
Sunday | Closed |
*Outside of clinic hours, an on-call provider can be reached through our main number.
Callen-Lorde Brooklyn
Welcoming new patients!
Located at 40 Flatbush Avenue Extension in the Downtown Brooklyn, Callen-Lorde Brooklyn offers primary care, sexual health, behavioral health, women’s health, transgender health, HIV treatment/prevention, and case management services in an affirming and supportive environment, regardless of ability to pay.
At this time, we are only able to provide behavioral health services to patients engaged in primary care at Callen-Lorde and who are uninsured, or have Medicaid, Medicare, or ADAP. We do not accept commercial insurances for Behavioral Health at this time. Behavioral health is currently on a very long waiting list for services.
Location40 Flatbush Avenue Extension, 3rd Floor
Brooklyn, NY 11201
Phone: (718) 215-1818
Fax: (212) 271-7225
Directions:
- Subway to Jay St-Metrotech: A/C/F/R – Walk north on Jay Street to Chapel Street (past St James Cathedral) and turn right. The building entrance is on Flatbush Ave Extension (10 minute walk).
- Subway to Borough Hall: 2/3/4/5/N/R/W – Walk down Cadman Plaza East toward Tillary Street, turn right on Tillary and walk to Jay Street. Walk north on Jay street to Chapel Street (past St James Cathedral) and turn right again.
- Bus routes to Jay St-Metrotech: B26, B57, B62, B67 and follow walking directions from Jay St-Metrotech.
- Car directions: Use GPS directions to 25 Chapel Street. Enter the building at 40 Flatbush Ave Extension. Callen-Lorde Brooklyn is located at the base of the Manhattan Bridge.
Monday | 8:30 am – 8:15 pm |
Tuesday | 8:30 am – 8:15 pm |
Wednesday | 9:00 am – 5:00 pm |
Thursday | 9:00 am – 5:00 pm |
Friday | 9:45 am – 4:45 pm |
Saturday | Closed |
Sunday | Closed |
To contact the Callen-Lorde Brooklyn Pharmacy directly, email callenlordepharmacybk@maxor.com.
Monday | 9:00 am – 8:15 pm |
Tuesday | 9:00 am – 8:15 pm |
Wednesday | 9:00 am – 5:00 pm |
Thursday | 9:00 am – 5:00 pm |
Friday | 9:45 am – 4:45 pm |
Saturday | Closed |
Sunday | Closed |
Monday | 9:00 am – 6:30 pm |
Tuesday | 9:00 am – 6:30 pm |
Wednesday | 9:00 am – 3:30 pm |
Thursday | 9:00 am – 3:30 pm |
Friday | 9:00 am – 3:30 pm |
Saturday | Closed |
Sunday | Closed |
To register as a new patient, please email ALL of the following information to registration@callen-lorde.org:
- A filled-out New Patient Registration and Consent form. [English] [Spanish]
- A picture of your government-issued photo ID (examples include: NYC ID, Driver’s license, or Passport).
- If insured: A photo of your insurance card (front and back).
Once your information is received, please expect a phone call from (212) 271-7200 to complete the registration process.
If you are unable to register online due to technology or other issues, you can call to set up an appointment, and then register in-person. Please bring a government-issued photo id, and your insurance card (if insured).
For more information, please visit our Patient FAQ.
If you are interested in PEP (for HIV exposure) and/or emergency contraception, please call (212) 271-7200.
*Outside of clinic hours, an on-call provider can be reached through our main number.
Fee and Insurance Information
We accept Medicaid, Medicare, Family Health Plus, ADAP, ADAP Plus and many commercial insurance policies.
Callen-Lorde provides all healthcare services regardless of ability to pay. For uninsured/underinsured patients, Callen-Lorde provides a sliding fee based on your income.
For patients living with HIV, please review our Ryan White Program Information.
Please call for more information.
Feedback
In an effort to continuously improve our programs and services, we encourage patients to submit feedback with contact information, so that we can follow up, or anonymously, if you prefer. You may also contact our Patient Support Representative at (212) 937-4836. Click here to submit feedback online.
Referrals
Did we give you a referral? We want to hear from you! Take the quick referrals survey below to submit your feedback and help improve our referrals process.
Click here to take the referrals survey.
Support
Need additional support with medication refills, getting in touch with your provider, or anything else? The Patient Experience team at Callen-Lorde provides support to patients while examining trends to help identify areas for improvement. We take a proactive approach and work with patients who require or request assistance to assist with navigating care.
Click here to contact our Patient Experience team.
Privacy Policy
Click here to read our internet privacy policy.
Callen-Lorde is covered by HRSA’s FTCA malpractice insurance.