Locations & Hours

Locations

Callen-Lorde Chelsea
356 West 18th Street
New York, NY 10011
(212) 271-7200

Callen-Lorde Bronx
3144 3rd Avenue
Bronx, NY 10451
(718) 215-1800

Callen-Lorde Brooklyn
40 Flatbush Avenue Ext.
Brooklyn, NY 10011
(718) 215-1818

All locations have interpretation services available upon request (including ASL, Spanish, Russian, and other languages).

Departmental Directory

Appointments: (212) 271-7200
Behavioral Health (Adults): (212) 271-7206
Billing: (212) 271-7253
Care Coordination: (646) 965-5463
Dental: (212) 271-7152
Health Outreach to Teens (HOTT)
(Adolescent and Young Adult Medical and Mental Health Services):
(212) 271-7212
Insurance Navigation: (212) 271-7270
Lab Results: (212) 271-7200 x7788
Medical Records:
Fax (212) 271-7180
(212) 271-7137
Prescription Refills at a Callen-Lorde Pharmacy: (877) 436-3452
Prescription Refills at an External Pharmacy: (212) 271-7204
Referrals: (212) 271-7209

 


Callen-Lorde Chelsea

At this time, we are unable to accept new patients at Callen-Lorde Chelsea due to limited capacity. We are accepting new patients at Callen-Lorde Brooklyn.

Located at 356 West 18th Street in Chelsea, Callen-Lorde Chelsea offers primary care, sexual health, behavioral health, adolescent health, women’s health, transgender health, HIV treatment/prevention, dental care, and case management services in an affirming and supportive environment, regardless of ability to pay.

At this time, we are only able to provide behavioral health services to patients engaged in primary care at Callen-Lorde and who are uninsured, or have Medicaid, Medicare, or ADAP. We do not accept commercial insurances for Behavioral Health at this time. Behavioral health is currently on a very long waiting list for services.

Location

356 West 18th Street
New York, NY 10011
(212) 271-7200

Clinic Hours
Monday 8:15 am – 8:15 pm
Tuesday 8:15 am – 8:15 pm
Wednesday 8:15 am – 8:15 pm
Thursday 8:15 am – 8:15 pm
Friday 9:45 am – 4:45 pm
Saturday 9:00 am – 3:15 pm
Sunday Closed
Pharmacy Hours
Monday 9:00 am – 8:15 pm
Tuesday 9:00 am – 8:15 pm
Wednesday 9:00 am – 8:15 pm
Thursday 9:00 am – 8:15 pm
Friday 9:45 am – 4:45 pm
Saturday 9:00 am – 3:15 pm
Sunday Closed

Please note: After Callen-Lorde’s main entrance closes each day, access to the pharmacy will be limited to patients who are already in the building.

Walk-in HIV Testing and PEP Hours
Monday 10:00 am – 6:30 pm
Tuesday 10:00 am – 6:30 pm
Wednesday 10:00 am – 6:30 pm
Thursday 10:00 am – 6:30 pm
Friday 10:00 am – 4:00 pm
Saturday 9:00 am – 3:15 pm
Sunday Closed

 

*Outside of clinic hours, an on-call provider can be reached through our main number.


Callen-Lorde Bronx

At this time, we are unable to accept new patients at Callen-Lorde Bronx due to limited capacity. We are accepting new patients at Callen-Lorde Brooklyn.

Located at 3144 3rd Avenue in the South Bronx, Callen-Lorde Bronx offers primary care, sexual health, behavioral health, women’s health, transgender health, HIV treatment/prevention, and case management services in an affirming and supportive environment, regardless of ability to pay.

At this time, we are only able to provide behavioral health services to patients engaged in primary care at Callen-Lorde and who are uninsured, or have Medicaid, Medicare, or ADAP. We do not accept commercial insurances for Behavioral Health at this time. Behavioral health is currently on a very long waiting list for services.

Location

3144 3rd Avenue
Bronx, NY 10451
(718) 215-1800

Clinic Hours
Monday 8:30 am – 8:00 pm
Tuesday 8:30 am – 8:00 pm
Wednesday 8:30 am – 8:00 pm
Thursday 8:30 am – 8:00 pm
Friday 10:00 am – 4:45 pm
Saturday Closed
Sunday Closed
Pharmacy Hours
Monday 9:00 am – 8:00 pm
Tuesday 9:00 am – 8:00 pm
Wednesday 9:00 am – 8:00 pm
Thursday 9:00 am – 8:00 pm
Friday 10:00 am – 4:45 pm
Saturday Closed
Sunday Closed
Walk-in HIV Testing and PEP Hours
Monday 8:40 am – 7:00 pm
Tuesday 8:40 am – 7:00 pm
Wednesday 8:40 am – 7:00 pm
Thursday 8:40 am – 7:00 pm
Friday 10:00 am – 4:00 pm
Saturday Closed
Sunday Closed

*Outside of clinic hours, an on-call provider can be reached through our main number.


Callen-Lorde Brooklyn

Welcoming new patients!

Located at 40 Flatbush Avenue Extension in the Downtown Brooklyn, Callen-Lorde Brooklyn offers primary care, sexual health, behavioral health, women’s health, transgender health, HIV treatment/prevention, and case management services in an affirming and supportive environment, regardless of ability to pay.

At this time, we are only able to provide behavioral health services to patients engaged in primary care at Callen-Lorde and who are uninsured, or have Medicaid, Medicare, or ADAP. We do not accept commercial insurances for Behavioral Health at this time. Behavioral health is currently on a very long waiting list for services.

Location

40 Flatbush Avenue Extension, 3rd Floor
Brooklyn, NY 11201
(718) 215-1818

Directions:

Clinic Hours
Monday 8:30 am – 8:15 pm
Tuesday 9:00 am – 5:00 pm
Wednesday 9:00 am – 5:00 pm
Thursday 9:00 am – 5:00 pm
Friday 9:45 am – 4:45 pm
Saturday Closed
Sunday Closed
Pharmacy Hours
Monday 8:30 am – 8:15 pm
Tuesday 9:00 am – 5:00 pm
Wednesday 9:00 am – 5:00 pm
Thursday 9:00 am – 5:00 pm
Friday 9:45 am – 4:45 pm
Saturday Closed
Sunday Closed
Walk-in HIV Testing and PEP Hours
Monday 9:00 am – 4:30 pm
Tuesday 9:00 am – 4:30 pm
Wednesday 9:00 am – 4:30 pm
Thursday 9:00 am – 4:30 pm
Friday 9:00 am – 4:30 pm
Saturday Closed
Sunday Closed
Become a patient

To register as a new patient, please email ALL of the following information to registration@callen-lorde.org:

  • A filled-out New Patient Registration and Consent form. [English] [Spanish]
  • A picture of your government-issued photo ID (examples include: NYC ID, Driver’s license, or Passport).
  • If insured: A photo of your insurance card (front and back). 

Once your information is received, please expect a phone call from (212) 271-7200 within the next 1-2 business days to complete the registration process.

If you are unable to register online due to technology or other issues, you can register in-person from 9:00am to 3:00pm, Monday through Friday. Please bring a government-issued photo id, and your insurance card (if insured). 

For more information, please visit our Patient FAQ.

 

*Outside of clinic hours, an on-call provider can be reached through our main number.


Payment Options

We accept Medicaid, Medicare, Family Health Plus, ADAP, ADAP Plus and many commercial insurance policies.

Callen-Lorde provides all healthcare services regardless of ability to pay. For uninsured/underinsured patients, Callen-Lorde provides a sliding fee based on your income. Visit co-pays can range from $0 to $100. <b>Please note that labs and prescriptions are not included in this co-pay</b>. Any labs will be an additional cost, from approximately $50 to $150.

For patients living with HIV, please review our Ryan White Program Information.

Please call for more information.

Feedback

In an effort to continuously improve our programs and services, we encourage patients to submit feedback with contact information, so that we can follow up, or anonymously, if you prefer. You may also contact our Patient Support Representative at (212) 937-4836. Click here to submit feedback online.

Referrals

Did we give you a referral? We want to hear from you! Take the quick referrals survey below to submit your feedback and help improve our referrals process.

Click here to take the referrals survey.

Privacy Policy

Click here to read our internet privacy policy.

Callen-Lorde is covered by HRSA’s FTCA malpractice insurance.