Locations & Hours
*Please click here for new hours and other service related changes due to COVID-19.*
Locations
All locations have interpretation services available upon request (including ASL, Spanish, Russian, and other languages).
Departmental Directory
| Appointments: | (212) 271-7200 |
| Behavioral Health (Adults): | (212) 271-7206 |
| Billing: | (212) 271-7253 |
| Callen-Lorde Pharmacy Refills: | (877) 436-3452 |
| External Pharmacy Refills: | (212) 271-7204 |
| Health Outreach to Teens (HOTT) (Adolescent and Young Adult Medical and Mental Health Services): |
(212) 271-7212 |
| Medical Records: Fax (212) 271-7180 |
(212) 271-7137 |
| Referrals: | (212) 271-7209 |
Callen-Lorde: 356 West 18th St, New York, NY 10011 (directions)
Main Number: (212) 271-7200
Closest accessible subway station with elevator: A/C/E/L at 14th St
Hours
| Monday | 8:15 am – 8:15 pm |
| Tuesday | 8:15 am – 8:15 pm |
| Wednesday | 8:15 am – 8:15 pm |
| Thursday | 8:15 am – 8:15 pm |
| Friday | 9:45 am – 4:45 pm |
| Saturday | 8:30 am – 3:15 pm |
| Sunday | Closed |
*Outside of clinic hours, an on-call provider can be reached through our main number.
Pharmacy Hours
| Monday | 9:00 am – 8:15 pm |
| Tuesday | 9:00 am – 8:15 pm |
| Wednesday | 9:00 am – 8:15 pm |
| Thursday | 9:00 am – 8:15 pm |
| Friday | 9:45 am – 4:45 pm |
| Saturday | 10:00 am – 3:15 pm |
| Sunday | Closed |
Please note: After Callen-Lorde’s main entrance closes each day, access to the pharmacy will be limited to patients who are already in the building. Our main entrance closes at 8:15 pm Monday – Thursday, 4:45 pm on Friday, and 3:15 pm on Saturday.
Lab Hours
| Monday | 8:30 am – 7:30 pm |
| Tuesday | 8:30 am – 4:30 pm |
| Wednesday | 8:30 am – 7:30 pm |
| Thursday | 8:30 am – 4:30 pm |
| Friday | 10:00 am – 4:30 pm |
| Saturday | 8:30 am – 1:30 pm |
| Sunday | Closed |
Walk-in Lab Hours
| Monday | 8:30 am – 3:30 pm |
| Tuesday | 8:30 am – 3:30 pm |
| Wednesday | 8:30 am – 3:30 pm |
| Thursday | 8:30 am – 3:30 pm |
| Friday | 10:00 am – 3:30 pm |
| Saturday | 8:30 am – 1:30 pm |
| Sunday | Closed |
Case Management Walk-in Hours (for current patients only)
| Monday | 9:00 am – 6:30 pm |
| Tuesday | 9:00 am – 6:30 pm |
| Wednesday | 9:00 am – 6:30 pm |
| Thursday | 9:00 am – 6:30 pm |
| Friday | 10:30 am – 3:30 pm* |
*Please note: Every 4th Friday of the month, Case Management Walk-In Hours will begin at 11:30am, not 10:30am.
Callen-Lorde Bronx: 3144 3rd Ave, Bronx, NY 10451 (directions)
Main Number: (718) 215-1800
Closest accessible station with elevator: 2/5 at 3rd Ave-149th St
Hours
| Monday | 8:30 am – 8:00 pm |
| Tuesday | 8:30 am – 8:00 pm |
| Wednesday | 8:30 am – 8:00 pm |
| Thursday | 8:30 am – 8:00 pm |
| Friday | 10:00 am – 5:00 pm |
| Saturday | 8:30 am – 3:15 pm (walk-ins welcome 9:00 am – 1:00 pm) |
| Sunday | Closed |
*Outside of clinic hours, an on-call provider can be reached through our main number.
Pharmacy Hours
| Monday | 9:00 am – 8:00 pm |
| Tuesday | 9:00 am – 8:00 pm |
| Wednesday | 9:00 am – 8:00 pm |
| Thursday | 9:00 am – 8:00 pm |
| Friday | 10:00 am – 5:00 pm |
| Saturday | 9:30 am – 3:30 pm |
| Sunday | Closed |
Thea Spyer Center: 230 West 17th St, New York, NY 10011 (directions)
Main Number: (212) 271-7200
Closest accessible subway station with elevator: A/C/E/L at 14th St
Hours
| Monday | 9:00 am – 8:15 pm |
| Tuesday | 9:00 am – 8:15 pm |
| Wednesday | 9:00 am – 8:15 pm |
| Thursday | 9:00 am – 8:15 pm |
| Friday | 9:45 am – 4:45 pm |
| Saturday | Closed |
| Sunday | Closed |
Payment Options
Callen-Lorde accepts Medicaid, Medicare, Family Health Plus, ADAP, ADAP Plus and many commercial insurance policies.
Callen-Lorde provides services to the uninsured on a sliding scale.
Please call for more information.
Feedback
In an effort to continuously improve our programs and services, we encourage patients to submit feedback with contact information, so that we can follow up, or anonymously, if you prefer. You may also contact our Patient Support Representative at (212) 937-4836. Click here to submit feedback online.
Referrals
Did we give you a referral? We want to hear from you! Take the quick referrals survey below to submit your feedback and help improve our referrals process.
Click here to take the referrals survey.
Privacy Policy
Click here to read our internet privacy policy.
Callen-Lorde is covered by HRSA’s FTCA malpractice insurance.