Important Changes to Telehealth (Virtual Visits)

When the COVID-19 state of emergency in New York was enacted in March 2020, certain restrictions were lifted to allow healthcare providers to continue to provide care to patients. With the state of emergency ending, these restrictions are returning.

This will apply to medical, behavioral health, psychiatry and dental providers.

Video visits must be conducted from within New York State at the time of service. If you are in New York state at the time of your video visit, that is fine.

That is fine. We can see you in person regardless of which state you live in, but we can no longer do video visits from another state.

You can remain a patient as long as you have the ability to attend future appointments in person/or via video visit from within New York state. Appointments after January 1, 2022 must be in person or the video visit must be from within New York State .

Unfortunately, no. It is ok to live in another state, but healthcare visits must be in person at a Callen-Lorde location OR via video visit from within New York State at the time of service.

If you will be in a new state long-term, you should obtain insurance from that state.  You can visit healthcare.gov to see the Medicaid and public insurance options in your state. Community Health Centers are required to see patients regardless of ability to pay as well.

We are referring folks to the following resources:

Insurance:

HealthCare.gov – Public insurance and Medicaid options by state.

Out2Enroll – LGBTQ-affirming insurance navigation.

Medical Providers:

American Academy of HIV Medicine – Find an HIV provider by location.

CenterLink – Directory for LGBT centers, many of which have primary care and pro-bono providers listed.

MyTransHealth – TGNB-affirming medical and mental health providers.

National Association for Community Health Centers – Community Health Centers are required to care for folks regardless of ability to pay. Find one near you.

PleasePrEPMe – Search engine for PrEP and HIV services.

World Professional Association for Transgender Health – Directory for TGNB competent healthcare providers by specialty

Behavioral Health:

Association of LGBTQ Psychiatrists – Directory of LGBTQ+ affirming behavioral health providers.

MyTransHealth – TGNB-affirming medical and mental health providers.

National Queer & Trans Therapists of Color Network – QTPoC mental health practitioner directory.

World Professional Association for Transgender Health – Directory for TGNB competent healthcare providers by specialty.

Additional Resources:

GALAP Directory – The gender-affirming letter access project, providing free and low-cost letters for gender-affirming access to medical care.

Contact our Medical Records Department at records@callen-lorde.org or (212) 271-7137.

This is an ever-changing situation that we are constantly assessing. If the state of emergency goes back into place it is possible these rules will change, however, to avoid a disruption in your care you should begin to find a new provider in the state you are living in.

You can send a message to your Clinical Care Team (which includes your provider) via the patient portal, or call our support team at (718) 215-1809.