Our Services
PRIMARY CARE
Our model of primary care is patient-centered and fully comprehensive, encompassing a full range of services delivered in a skilled and culturally sensitive team model, stressing prevention and wellness in both mind and body.
TRANSGENDER HEALTH
Callen-Lorde provides an affirming environment where patients can receive care as well as engage in an ongoing relationship with a primary care provider and/or a mental health provider to address the full spectrum of health and wellness needs.
WOMEN’S HEALTH
The Women’s Health program at Callen-Lorde offers empowering, non-judgmental, body-positive healthcare in an open and welcoming environment. Our services are provided in a safe and supportive space to women – regardless of sexual orientation or gender identity.
ADOLESCENT HEALTH (HEALTH OUTREACH TO TEENS/HOTT)
Welcoming, non-judgmental, confidential program designed specifically to meet the medical and mental health needs of LGBTQ+ adolescents and young adults ages 13-24, including homeless and unstably housed youth. All services are offered at Callen-Lorde and on HOTT’s Mobile Medical Unit, which travels to areas throughout New York City.
BEHAVIORAL HEALTH
Short and long-term mental health services and counseling in conjunction with primary care to support emotional and physical well-being. All services are culturally sensitive and sex positive, consistent with risk reduction principles and promote patient self-determination. Our services include short and long-term individual and group psychotherapy, psychiatric assessment, psychotropic medication management, crisis intervention, substance abuse assessment and stabilization services.
Please note, we are only able to provide behavioral health services to patients engaged in primary care at Callen-Lorde and who are uninsured, or have Medicaid, Medicare, or ADAP (we do not accept private/commercial insurances for Behavioral Health at this time).
SEXUAL HEALTH
Sex-positive counseling, testing, diagnosis and treatment of sexually transmitted infections and individual counseling, focused on the specific needs of LGBTQ+ communities. We aim to assist patients to stay safe and healthy while maintaining a satisfying sex life.
HIV Services
Callen-Lorde provides comprehensive, state-of-the-art HIV/AIDS treatment, prevention, care, and support, including PrEP and PEP with a range of services under one roof.
CARE COORDINATION
Callen-Lorde also provides Care Coordination tailored for patients that need additional support. Our care coordinators offer information, assistance and referrals regarding benefits and entitlements, including insurance, housing, and referrals to other supportive services.
INSURANCE NAVIGATION
Our team of LGBTQ+ affirming navigators are available to help determine if patient’s are eligible for free or low-cost health insurance under Medicaid and the Affordable Care Act and, if so, help them enroll.
DENTAL SERVICES
Offered only at our Chelsea location.
Comprehensive dental and oral healthcare including preventive, restorative, rehabilitative, cosmetic, endodontic, periodontal and emergency services, as well as a dental hygiene program.
PHARMACY
By filling your prescriptions at a Callen-Lorde pharmacy, you help us provide care to the most vulnerable members of our communities, regardless of ability to pay. Our convenient onsite pharmacies offer free delivery and discounted medications for qualifying patients!
HOSPITALIZATION: For Callen-Lorde patients that need to be hospitalized, we will work with affiliated hospitals to provide care for our patients for inpatient and outpatient services. We can also provide escorts if needed.
ON-CALL PROVIDERS: Callen-Lorde providers are available outside of clinical hours. To contact an on-call provider when the health center is closed, please call 212-271-7200 or 718-215-1800 and you will be forwarded to the call service. All services offered at all locations unless otherwise noted. We accept a range of payment and insurance options including a sliding scaled for the uninsured.
*Interpretation services available upon request.