Thanksgiving Clinic Closures

All Callen-Lorde sites will close at 4:15pm on Wednesday, November 25th and will remain closed through Saturday, November 28th. 

Previous Staff Updates

UPDATE FROM WENDY STARK  

(Thursday, 4/16, 2:32pm)

 

Hi, all –

I’m looking forward to tomorrow morning’s virtual all-staff meeting.  As promised, here are answers to the questions received thus far from last week’s meeting.

Talk soon!

Wendy

 

Shout outs

Karen dropped of 60 amazing face shields, she is a costume designer and Finn arranged this!

Thank you for keeping the agency open and the staff intact!

 

Questions about pay, furloughs, etc.

Q: Hi Wendy! Could you please go into more detail what being furloughed means? Thank you!

A:  Furloughs are like temporary layoffs.  Staff on furlough would still be covered by Callen-Lorde’s health insurance but would not receive a salary for the duration of the furlough.  Staff would also be eligible for both standard and extended unemployment from the Cares Act legislation.  If we have to take this measure – the goal would be to bring staff back into employment as soon as possible.

 

Q: Has CL begun to layoff/furlough employees?

A: No, and no staff will be furloughed during this current pay period (4/13 – 4/26).  We are closely monitoring our finances on an ongoing basis and we will revisit this conversation next week.

 

 Q: I wanted to know if the pay rate is going to be changed for people working morning shifts as the same from people who work at night?

A: No.  Unless staff are working the overnight shift or weekend shifts at the shelter hotel, the pay rates will remain the same.

 

Questions about Patient Services

Q:  How are we actively letting our patients know about the services available to them at this time?

A: There are several ways that we are communicating with patients about service changes at this time. PAS has been actively reaching out to people with scheduled appointments to let them know about telephonic and telehealth visits. Messages have been posted in patient portal and texts about service changes have been sent. In addition, we are posting updates on our website and social media. Finally, call center staff has been fielding calls and helping to address patients’ needs when they make incoming calls.

 

Questions about Finances and Operational Recovery

Q: What is the “shape” of the recovery that we are expecting to take?  Are we expecting a sharp rise back to normal (V-shaped recovery), or more of a gradual climb back to normal (U-shaped)?

A: At this time, we can’t assume what the recovery shape will look like, but my best guess is that we will slowly begin to bring in-person services back.  We’ll continue to share out as information becomes available.

 

Q: What will change for the long run?

A: We’ll take the lessons that we’ve learned, in this challenging time, and try to apply them to how we do our work in future.

 

Q:  Will we consider work from home to reduce overhead (considering we invested a lot in our remote work environment), Telemedicine, or even occupational health for staff (to reduce Urgent care costs)?

A:  We’ve quickly implemented a lot of infrastructure, new programs and ways of working.  As we continue on our path to the “new normal,” we’ll be assessing what works best for both our staff’s needs and our patients’ needs.  There hasn’t been a lot of bandwidth yet to plan for the future, but we are starting to pivot there this week as our current normal has started to stabilize.

 

Q:  Are we prepared for a Medical spending crunch from state and federal government following this Pandemic?

A:  Several of our sources of revenue are very likely to decline over the next months and years.  We’re trying to be as thoughtful and strategic as we can with all of the unknowns of the future, including thinking about the future of health care and funding.

 

Q:  My question/idea is if BH providers could give telehealth sessions to pts at the hotel on a short term basis while they are there?

A:  At the current time, we are not being asked by the City to provide behavioral health services at the shelter hotel.  Behavioral health providers are seeing their existing patients, receiving new patients from our waitlist, and managing the behavioral health hotline of referrals from medical providers – all for current Callen-Lorde patients, while managers are addressing staff concerns/distress on their own “hotline.”

While resources around the city are limited, there are some behavioral health resources still available to patients, and we’ve included a link to them here. More to come!

 

Questions about Other Topics

Q: Currently we are utilizing multiple platforms of communication to stay in contact (i.e. team, slack, zoom, etc.), is there a way that Callen- Lorde, as a whole, can narrow down the platforms so that the entire staff can stay connected regardless of department? For example using Microsoft teams for immediate text correspondence and zoom for video conferencing. If all the department know what platforms to utilize for each form of communication than there will be a streamline understanding and increase of efficiency when departments communicate to serve our patients.

A: Yes!  Please expect an email from Roneil about this shortly.

 

Q: Hi Wendy. Very excited to hear about the gowns being made for us. Can you confirm they are being made in a wide variety of sizes to accommodate our whole staff, including staff of size? I’m a little nervous about how a traditionally straight size clothing manufacturer will meet the needs of our diverse staff. Thanks

A: The pattern we sent to one manufacturer is “one size fits all” and is a larger sized pattern that can be tied to make it smaller. Other folks who are donating gowns on a one-off basis are creating them in a variety of more tailored sizes, but we will ensure all staff of all sizes have access to the PPE necessary to remain safe. 

 


UPDATE FROM RONEIL BOODRAM 

(Thursday, 4/16, 12:50pm)

Hi, All —

I hope this finds everyone well!

With our new working environment, I wanted to clarify with staff RE: what communication tools are best for your everyday needs. Please see chart below. I have summarized a few additional points below, too. Please let me know if you have any questions or concerns. Thank you so much, everyone!

Additional Points:

    1. Microsoft Teams is now our uniform standard software for internal staff communications.
    2. If you use Slack or another external software, please stop using such software. There are significant security risks for using Slack and other external software. Teams can do everything Slack can do, and more. Please reach out to me if anyone needs a tutorial.

UPDATE FROM RONEIL BOODRAM 

(Thursday, 4/16, 11:25am)

Hello, All

I hope this finds everyone well.

This is a friendly reminder regarding how to view Friday’s All-Staff Zoom call and how to submit questions (see below). Please note our Zoom link and ID are the same from last week. In addition, please note we will now have regular weekly All-Staff Zoom calls on Fridays at 9:30AM.

Please feel free to email me if you have any problems accessing Zoom call on Friday. Thank you so much, everyone!

      • Please use below info to join Zoom call at 9:30AM on Friday. This is the same info embedded in invite. Please use computer audio if at all possible when joining call tomorrow. This is strongly recommended; however, you may use phone dial-in if computer audio is not an option.

Join Zoom Meeting

https://zoom.us/j/340632356?pwd=T3Z1a01BeVd4elk0cENNcS9MMjg1QT09

 

Meeting ID: 340 632 356

Password: 009801

One tap mobile

+16465588656,,340632356# US (New York)

+13126266799,,340632356# US (Chicago)

 

Dial by your location

+1 646 558 8656 US (New York)

+1 312 626 6799 US (Chicago)

+1 253 215 8782 US

+1 301 715 8592 US

+1 346 248 7799 US (Houston)

+1 669 900 9128 US (San Jose)

Meeting ID: 340 632 356

      • Due to us having so many people on at the same time, all participants will be muted during the meeting. This will prevent unnecessary noise from interfering during the agenda.
      • There will not be a formal Q & A; however, if you would like to submit a question please use this email: questions@callen-lorde.org. If you would like to submit a question anonymously, please use below Google doc. Questions will be answered at a later time after the Zoom call.

https://docs.google.com/forms/d/e/1FAIpQLSd8X1ZHuCs9Ky76KEM-hrhxbbO5UQ6kPuAh8oH4Mc186SGNfA/viewform

      1. Click green highlighted section on bottom left of screen (camera icon) if you prefer not to be shown on video. If you want to be shown on video, please be sure to enter your name when you enter the chat so folks can know who you are. In order to view 49 people at a time on-screen (as seen in sample below) select Gallery View in the section highlighted in red in top right. This will let you toggle between the speaker and 49 people per page. You can view other folks on the Zoom call by pressing the large left and right buttons – as highlighted in blue.
      2. If you prefer to join via video from your cell phone, please download Zoom app in advance from your respective app store and enter meeting ID and password to join.
      3. Once again, at anytime during the Zoom call, please feel free to email me if you are having trouble joining or viewing/hearing the content. Thank you, everyone!

 


UPDATE FROM WENDY STARK

(Wednesday, 4/15, 5:00pm)

 

Hi, all –  I hope you are doing as well as possible and finding moments of solace, joy, and rest.  I look forward to connecting with all of you at the all staff meeting on Friday at 9:30am.

Answers to the latest set of questions from last week’s all staff meeting will be finalized and sent out tomorrow (Thursday).  In the meantime, I wanted to share with you a new program we are putting into place to help folks who are going to be or already are at their maximum PTO usage.Below is information about some temporary PTO practices we will be starting during the next payroll period (from 4/13 – 4/26).

I’m excited to share that we are creating a PTO donation program!  This is one of the ways we’re continuing to be creative to support our staff and the organization’s sustainability.  Employees will be able to voluntarily donate their accrued PTO hours, which will be converted into a value amount, to support others on the Callen-Lorde team.  The donated PTO value will be tax exempt.  The donated PTO pool will only be used to support employees that have already accrued negative 10 days of PTO.  The recipient’s identity will not be disclosed to donating employees.

Instructions on how to check your PTO balance and donate PTO is below. Thank you in advance for considering supporting your colleagues in this way!

Also, we will be increasing the PTO cap from 39 days to 45 days until June 30th.  Although we are increasing the cap so folks can continue to accrue time, we hope that you continue to use your PTO days to rest and recharge, as much as possible, or consider donation.

Thank you all so much and please reach out to me or HR with any questions.  Sending everyone deepest gratitude and hope for your wellness and strength.

Very best, as always,

Wendy

 

Check PTO balance instructions:

To check your PTO balance, go to Time-Off Requests > Request Time Off.  Then, click “Hours Available.”  The number of available hours is shown in the example below.

 Donate PTO instructions:

To donate accrued PTO hours, log into Paycom, and go to Information > Additional Information.

Inside, you will see the option to donate PTO hours.  Please type in the number of hours you wish to donate.

 


UPDATE FROM LESSIE E. ASKEW

(Wednesday, 4/15, 10:21am)

 

Hi All,

We’ve received more information about the best practices of implementing the Families First Coronavirus Response Act (FFCRA) and we’re reaching out to share additional record keeping that will be needed.  It’s important that we have the required information to ensure Callen-Lorde can receive reimbursement credits for the paid leave.

PSL Self

      • For folks that have selected the Paycom Code PSL Self because they are experiencing Covid-19 or substantially similar symptoms, please continue to contact Occupational Health for advisement on self-isolation and ability to return to work.

PSL Family/Dependent

      • For folks that have selected the Paycom Code PSL Family/Dependent because they are caretakingfor an individual that has Covid-19 symptoms, we will ask that you complete an attestation form to provide this additional information via Paycom:
        • The date(s) for which you request leave;
        • The reason for leave; and
        • A statement that you are unable to work because of the above reason.
      • For folks that have selected the Paycom code PSL Family/Dependent because their child’s school is closed because of Covid-19 reasons, we will ask that you provide the above information in an attestation form in Paycom, as well as:
        • The name of your child;
        • The name of the school, place of care, or child care provider that has closed or become unavailable; and
        • A statement that no other suitable person is available to care for your child.

Please feel free to reach out to the HR team if you have any questions!

Thank you,

The HR Team

 

Lessie E. Askew

Pronouns: She/Her

Chief People Officer

 


UPDATE FROM D’HANA PERRY  

(Tuesday, 4/14, 7:00pm)

 

Hello all,

 

I wanted to make sure that you all are aware that the *TGNBHealth team is hosting a short series of Zoom sessions for staff about preparing patients medically and psychosocially for surgery; especially in light of the disruption to patient access to surgery due to the current COVID-19 crisis.

 

We will start off with an open-ended Q & A session before moving to more structured presentations.  Please join us this coming Thursday with a list of any questions or concerns you might have about your patients and/or the services we currently provide. We look forward to seeing you there!

 

D’hana

TGNB Office Hours

Thursdays from 1-2pm 

April 16th – Open-ended Q & A

April 23rd – Preparing for Gender-Affirming Surgery, Part 1 – Discussion Includes: Education about preparing for surgery, including everything you haven’t thought of!

April 30th – Preparing for Gender-Affirming Surgery, Part 2 – Discussion Includes: Education about optimizing your resources to heal from surgery and reduce risks for complications.

 

Join Zoom Meeting

https://zoom.us/j/94561281267?pwd=VllrVTNKeXJKUTRsNmh0NUUvbnRiZz09

Meeting ID: 945 6128 1267

Password: 430263

 

D’hana Perry

Manager of TGNB Programming

Pronouns: They or He

 


UPDATE FROM RONEIL BOODRAM 

(Monday, 4/13, 1:03pm)

 

Hi, All

I hope this finds you well.

Please know we will have our All-Staff calls on a weekly basis, every Friday at 9:30AM, for the next few weeks. I’ll send more info to staff shortly. Thank you, all!

Join Zoom Meeting

https://zoom.us/j/340632356?pwd=T3Z1a01BeVd4elk0cENNcS9MMjg1QT09

Meeting ID: 340 632 356

Password: 009801

One tap mobile

+16465588656,,340632356# US (New York)

Dial by your location

+1 646 558 8656 US (New York)

Meeting ID: 340 632 356

 


UPDATE FROM DONNIE ROBERTS 

(Monday, 4/13, 6:36am)

 

Hi folks –

Below are the programs scheduled for this week:

Guided Meditation with Chance Krempasky

Monday-Thursday 9:00 am; Friday 8:00 am

In effort to help us get grounded and stay connected, Chance will lead a 15 minute guided meditation, and then people can either hop off the ZOOM or stay on to chat and check-in. No meditation experience necessary! Open to everyone.

Join Zoom Meeting

https://zoom.us/j/166302090?pwd=SDRuK2xET2VWdHR1ZkhCaFpsemV3Zz09

Meeting ID: 166 302 090

Password: 818815

Virtual Break Room

Wednesday, April 15, 1:00 pm

Do you miss seeing your colleagues at work every day? Working from home can be tough! Why don’t you join other Callen-Lorde staff for a lunch break in the virtual break room. Bring your own lunch, and fun conversation ideas.

Join Zoom Meeting

https://zoom.us/j/93461562493?pwd=THh3ZDdaTzZ5ZUFLK2JWTFRXaXhuUT09

Meeting ID: 934 6156 2493

Password: 241622

TGNB Office Hours

Thursdays from 1-2pm 

The *TGNBHealth team would like to offer a series of Zoom sessions for staff about preparing patients medically and psychosocially for surgery; especially in light of the disruption to patient access to surgery due to the current COVID-19 crisis. April 16th – Open-ended Q & A; April 23rd – Preparing for Gender-Affirming Surgery, Part 1 – Discussion Includes: Education about preparing for surgery, including everything you haven’t thought of!; April 30th – Preparing for Gender-Affirming Surgery, Part 2 – Discussion Includes: Education about optimizing your resources to heal from surgery and reduce risks for complications.

Join Zoom Meeting

https://zoom.us/j/94561281267?pwd=VllrVTNKeXJKUTRsNmh0NUUvbnRiZz09

Meeting ID: 945 6128 1267

Password: 430263

Attached are iCal files to add these to your Outlook calendar. If you would like to offer a program for the week of April 20, please reach out to me to discuss during the week.

Please try to take care of yourselves this week!

Thanks, and all my best,

Donnie

 


UPDATE FROM RONEIL BOODRAM 

(Friday, 4/10, 4:23pm)

 

Hi, All

I hope this finds you well.

If you can’t make one of Chance’s wonderful meditation Zoom sessions, please know Chance has recorded a session for staff to use whenever they need a moment of self-care (just in time for the weekend). A very special thank you to Chance for doing this! Be well, everyone!

 


UPDATE FROM RONEIL BOODRAM 

(Friday, 4/10, 9:00am)

 

Good Morning, All

This is a friendly reminder regarding how to submit questions you may have RE: All-Staff Zoom Call. Please see below. Thank you, all!

If  you would like to submit a question please use this email: questions@callen-lorde.org.

If you would like to submit a question anonymously, please use below Google doc. Questions will be answered at a later time after the Zoom call.

https://docs.google.com/forms/d/e/1FAIpQLSd8X1ZHuCs9Ky76KEM-hrhxbbO5UQ6kPuAh8oH4Mc186SGNfA/viewform

 


 

UPDATE FROM WENDY STARK 

(Thursday, 4/9, 1:25pm)

 

Hi, all – I am looking forward to our next all-staff meeting on Zoom tomorrow at 9:30am.  Thanks so much to all of you who submitted questions either via the anonymous Google Doc or through the *Questions email.  Folks sent feedback as well as questions, which can now be found below and in the attached documents.  I and others have answered the questions to the best of our knowledge at the time of this writing!

Please join the call tomorrow if you possibly can.  Thanks so much, as always.

Sending strength and hope to all –

Wendy

“I genuinely appreciate all the efforts you are making to keep our “Little Queer Clinic That Could” going, keeping my little Queer bills paid…. Holding this meeting on Zoom invigorates the feeling of community that is lacking in my apt ( just me and the cat here!).”

“Just wanted to give you the feedback you asked for at the end about the benefits of the meeting.It was definitely much appreciated and an excellent format…. I pray that we are all well and continue our important work.”

“The meeting today was very successful thank you!”

“I can’t imagine any of the many other amazing places I’ve worked over the years doing anywhere close to the quality of response [we] are carrying out… Also the all staff Zoom call was good from my perspective. I’m used to working with teams globally, so this seems a completely normal mode of communication, except that today’s call also came across as effective too — not always so common….I’m so pleased and proud to be a member of the Callen-Lorde team, and only wish I could do more. Happy to help out in any way needed.”

“Thank you so much for doing what you can to keep us going!”

“Hi – given the situation we and the world are facing, this is a great way for us to communicate with each other. It was great seeing all my fellow co workers. And I pray that we get over this crisis sooner than later, and I do pray for all our patients.”

“This is a thank you and not a question. Thank you for caring for us during this time and staying transparent. So many medical professionals are terrified to go into work around NYC and their administrations are sending them into the field without sufficient PPE or support. You all quickly acted and have protected us. Thank you.”

“Just a quick note to say that the All Staff was such a tender and powerful meeting”

“Thank you so much for checking in with all of us today. I found it so incredibly helpful”

“I just want to say I really appreciate you doing the Zoom!It was everything I needed to validate my convictions about C-Ls future! It was also great to see everyone as a reminder that we stand together and are not alone!This was great for my mental health as someone who has lost people and is in recovery myself!”

“I just wanted to say I thought this Zoom call was a big success, and a really great way to bring all of us together.”

Questions about the medical respite hotel:

I was wondering if I could get involved in any advocacy moving forward, especially at the Queens hotels. Let me know!

There are opportunities primarily for nursing (ask Lara or Jason), medical provider (ask Peter, Brad, or Makada), PAS (ask Joey), HOTT (ask Aruna) and CC staff (ask Natasha) to work at or with the hotel(s) – if you are in one of these departments, please speak to the person I’ve listed for each eligible department.

For other types of advocacy – making calls or emailing or tweeting policymakers – please see emails from Kimberleigh Smith!

Questions about the federal loan/our finances:

What will happen if we don’t get that loan/grant from the Federal Govt.? I’m concerned about our status as an LGBT health center being a detriment with the current administration, along with the competition of this money.  I heard that airlines are even applying for it and it makes me very nervous! 

The loan for which we have applied is being administered by the Small Business Administration (SBA) and is only available to employers – specifically including not-for-profit organizations like us – with less than 500 staff.  But, you’re absolutely right, there are huge numbers of applicants, and thus far the process of applying for the loan has been very messy.  With close assistance from our bank, we were able to submit our application on Tuesday, despite the SBA portal crashing repeatedly.

Congress is already considering adding funds to the loan pool.  I am not worried about our mission impacting this loan award – there was no part on the application that asked for mission.  I feel fairly confident that eventually the loans will be sorted out and that we will get one, but we don’t know for sure or on what timeline.  We are doing financial scenarios both with and without the loan to know how we will fare in multiple situations.

Questions about pay/benefits/etc.

I wanted to know what are the options for those who are having child care issues?

If you are unable to work, telework, have no available remote work and are caring for a child due to the closure of a school or child-care facility, you can apply for paid leave under the Families First Corona Virus Response Act and you do not need to use your PTO.  Please feel free to speak to your supervisor or HR if you have additional questions about this benefit.

If the above scenario does not apply, then you can use PTO.  Also, we are allowing staff to borrow up to 2 weeks of PTO due to the current circumstances.

I am kind of lost on all of this I need to know how this is going to really affect me I haven’t been able to attend  the all staff meetings due to my phone technology but I have been in contact with my supervisor.

I’m sorry to hear that.  If you want to see the *All emails that have been sent to get the most recent updates, feel free to visit this website, https://callen-lorde.org/staff/.  Also, we’ll be having another all-staff meeting this Friday at 9:30am.  To access it, all you need to do is dial (646) 558-8656 and when prompted, enter the Meeting ID: # 340 632 356 on your phone.

If you would like a tutorial on how to call into the meeting, feel free to contact your supervisor or HR.  If you are still experiencing issues, feel free to ask if your supervisor can conference you into the meeting.

What will happen if we get to negative 80 hours and no longer make money and we haven’t gotten the loan to keep staff on and we haven’t been furloughed yet?   

We are very aware that some individual staff are coming very close to this situation.  We are trying to figure out how long we can hold off on furloughs if we do not get the loan or other types of emergency aid.  We are doing everything we can to avoid having to do furloughs.  In the case you are describing, we would move to either pay you on ‘emergency closure’ (non-PTO) pay or begin furloughs if necessary.

I wanted to ask if/when Callen-Lorde has to furlough any employees; if they are 1199 members, do they keep their Union seniority if they are hired back at a later time? Thank you. 

Yes, staff will keep their union seniority.

When the social distancing guidelines are lessened, will CL still offer remote work to those employees that are medically designated as high-risk (underlying lung disease, etc..)?  

The answer to this in the short term completely depends on what is happening with the pandemic.  In the long term, we will evaluate this on a case by case basis and grant remote work if/when possible.

Questions about our services or our patients:

What departments are using telehealth model and what is the goal number of providers?  

The telehealth model is being rolled out now for medical and behavioral health providers – the goal is to enable all of our medical and behavioral health providers to use it.  We are also working to figure out if we could do some teledental care.

Some primary care offices remain open for routine visits. Is opening up more of our primary care clinic something we are considering given the revenue shortages?  

No, we will not back such a decision based on revenue – we don’t want to encourage patient travel and want to minimize staff travel.  Scenarios I can think of in this moment that might result in more in-person care include a surge in demand or a request by New York City of State to serve in another type of capacity.

How are the HOTT kids doing? I know a lot of the are homeless and depend on CL to give them a meal. 

These are tough times for everyone and that includes our HOTT patients.  While most seem to be adjusting well to their new schedules (online classes, etc), some face additional challenges like having to stay with family members that are not supportive with no option to go out and find safer spaces.  We have heard from our community partners that serve a large proportion of homeless youth such as HMI, Ali Forney, and Streetworks, and they continue to provide limited services including online support and to-go meals for pick-up.

HOTT staff continue to care for our HOTT patients (much like everyone else caring for our extended C-L family).  Our behavioral health providers and case managers are continuing to support patients, offer resources, continue weekly therapy and psychiatric care.  HOTT medical providers continue doing phone visits and reaching out to patients that were coming to clinic for injections so we can find temporary alternatives for their hormones.  We are also having weekly case conference virtual meetings, so please let us know if you have concerns about any specific HOTT patient.

For anyone that knows of youth, or any Callen-Lorde patient, that may need additional food support, the DOE is providing up to 3 meals a day for all New Yorkers that may need it (not just children).

Free Meals – schools.nyc.gov

The New York City Department of Education is committed to making three free meals available daily for all NYC children.Through Friday, March 20, meals are available at the entrance to every school from 7:30am-1:30pm.

Is the rainbow run still taking place?  

Given the uncertainty surrounding an in-person event on May 9th, we have decided to pivot Rainbow Run to a virtual run/walk. The virtual version of this event will take place anytime between May 9th and May 16th. Participants will receive bibs in the mail and can choose any day during that week to complete their run or walk in the convenience of their own neighborhood. We will urge participants to follow social distancing guidelines and avoid large crowds while they complete their 5K or 10K. At the completion of their run or walk, participants will upload their finishing time and photos. This fundraiser will help us continue our efforts to respond to this pandemic. To learn more, please visit callen-lorde.org/RainbowRun.

Other questions:

How long do you think New Yorkers will need to remain quarantined?   

Unfortunately, we just have no idea.  My personal opinion is that we are in this for quite some time.

I thought Lessie was being introduced at the All Staff Meeting, did something change?  

My apologies!  I sent around an all staff email introducing Lessie Askew, our new Chief People Officer, before the staff meeting but failed to introduce her last week.  We’ll do that this Friday.

 


UPDATE FROM RONEIL BOODRAM 

(Thursday, 4/9, 10:16am)

 

Good Morning, All

I hope this finds everyone well.

This is a friendly reminder regarding how to view tomorrow’s All-Staff Zoom call and how to submit questions (see below). Please note our Zoom link and ID are different from last week. Please feel free to email me if you have any problems accessing Zoom call tomorrow. Thank you so much, everyone!

      1. Please use below info to join Zoom call at 9:30AM tomorrow. This is the same info embedded in invite. Please use computer audio if at all possible when joining call tomorrow. This is strongly recommended; however, you may use phone dial-in if computer audio is not an option.

Join Zoom Meeting

https://zoom.us/j/340632356?pwd=T3Z1a01BeVd4elk0cENNcS9MMjg1QT09

 

Meeting ID: 340 632 356

Password: 009801

One tap mobile

+16465588656,,340632356# US (New York)

+13126266799,,340632356# US (Chicago)

 

Dial by your location

+1 646 558 8656 US (New York)

+1 312 626 6799 US (Chicago)

+1 253 215 8782 US

+1 301 715 8592 US

+1 346 248 7799 US (Houston)

+1 669 900 9128 US (San Jose)

Meeting ID: 340 632 356

      • Due to us having so many people on at the same time, all participants will be muted during the meeting. This will prevent unnecessary noise from interfering during the agenda.
      • There will not be a formal Q & A; however, if you would like to submit a question please use this email: questions@callen-lorde.org. If you would like to submit a question anonymously, please use below Google doc. Questions will be answered at a later time after the Zoom call.

https://docs.google.com/forms/d/e/1FAIpQLSd8X1ZHuCs9Ky76KEM-hrhxbbO5UQ6kPuAh8oH4Mc186SGNfA/viewform

      1. Click green highlighted section on bottom left of screen (camera icon) if you prefer not to be shown on video. If you want to be shown on video, please be sure to enter your name when you enter the chat so folks can know who you are. In order to view 49 people at a time on-screen (as seen in sample below) select Gallery View in the section highlighted in red in top right. This will let you toggle between the speaker and 49 people per page. You can view other folks on the Zoom call by pressing the large left and right buttons – as highlighted in blue.
      2. If you prefer to join via video from your cell phone, please download Zoom app in advance from your respective app store and enter meeting ID and password to join.
      3. Once again, at anytime during the Zoom call, please feel free to email me if you are having trouble joining or viewing/hearing the content. Thank you, everyone!

 


UPDATE FROM DONNIE ROBERTS 

(Wednesday, 4/8, 5:45pm)

 

Hi everyone –

 

Due to scheduling changes, Guided Meditation will take Thursday at 9:00 am, and Friday at 8:30 am. In addition, we were invited to extend invitations to an exclusive Bernstein Family Engagement webinar “How to Strengthen Your Emotional Health During Challenge and Uncertainty, featuring Nataly Kogan.” Information about how to RSVP for that is below.

 

And don’t forget there are some other Callen-Lorde programs below to close out the week.

Guided Meditation with Chance Krempasky

Every Morning, 9:30 am (Thursday at 9:00/Friday at 8:30)

In effort to help us get grounded and stay connected, Chance will lead a 15 minute guided meditation, and then people can either hop off the ZOOM or stay on to chat and check-in. We are hoping that 9:30 am is a good time for folks to take a short pause at the beginning of their day. No meditation experience necessary! Open to everyone.

Join Zoom Meeting

https://zoom.us/j/166302090?pwd=SDRuK2xET2VWdHR1ZkhCaFpsemV3Zz09

Meeting ID: 166 302 090

Password: 818815

 

Virtual Break Room

Thursday, April 9, 1:00 pm

Do you miss seeing your colleagues at work every day? Working from home can be tough! Why don’t you join other Callen-Lorde staff for a lunch break in the virtual break room. Bring your own lunch, and fun conversation ideas.

Join Zoom Meeting

https://zoom.us/j/610410412?pwd=Q1R1bDMxWUQvRDE5S3lHTGlTR0ZmUT09

Meeting ID: 610 410 412

Password: 072148

 

Data Skills with Perri

Friday, April 10, 1:00 pm

We’ll be reviewing some basics for utilizing Excel. As well as specifically addressing how to utilize Pivot Tables, the VLookup formula, and some advice for best practices for inputting & formatting data in ways that are aesthetically pleasing and easiest to glean information from. Please feel free to reach out to Perri at any time to request specific Excel (or other data topics) to discuss during this or a future Zoom session.

Join Zoom Meeting

https://zoom.us/j/948784218?pwd=WEFOM2JsVFlvMHNYRzZSOEplV2JCdz09

Meeting ID: 948 784 218

Password: 399803

 

You are invited to an exclusive Bernstein Family Engagement webinar

How to Strengthen Your Emotional Health
During Challenge and Uncertainty

featuring Nataly Kogan

Using the Happier Method™ and armed with research in neuroscience and psychology, Nataly shares skills and practices to help reduce stress,
feel uplifted, boost your resilience, and foster a greater sense of connection
with others in our current challenging environment.

Nataly will discuss research on uncertainty, happiness, and the human brain. She will teach science-backed skills and practices to reduce stress and find moments of joy and ease during this challenging time.

This presentation will conclude with an interactive Q&A using the chat box on Zoom.

Thursday, April 9, 2020

4:00–5:00 p.m. EST

YES, I WILL ATTEND 

NO, I WILL NOT ATTEND

Nataly Kogan is one of the leading global experts in optimizing your emotional health and elevating your leadership.

She’s the creator of the Happier Method™, founder and CEO of Happier, and author of Happier Now​, which was published in 2018.

LEARN MORE ABOUT NATALY

 


UPDATE FROM RONEIL ROODRAM 

(Monday, 4/6, 3:28pm)

 

Hi, All

I hope this finds everyone doing well.

Please know we will be having another Callen-Lorde All-Staff Zoom call this Friday, 4/10, from 9:30AM – 10:30AM. I have sent invites to everyone receiving this email.

This Zoom call will again feature video (which is completely optional if staff want to join via video); however, staff can simply listen-in via their cell phone or computer audio. Zoom info is below. Please let me know if you have any questions. Thank you so much, everyone!

Join Zoom Meeting

https://zoom.us/j/340632356?pwd=T3Z1a01BeVd4elk0cENNcS9MMjg1QT09

 

Meeting ID: 340 632 356

Password: 009801

One tap mobile

+16465588656,,340632356# US (New York)

Dial by your location

+1 646 558 8656 US (New York)

Meeting ID: 340 632 356

 


UPDATE FROM DONNIE ROBERTS

(Monday, 4/6, 6:10am)

 

Hi folks –

Below are the programs scheduled for this week:

Guided Meditation with Chance Krempasky

Every Morning, 9:30 am

In effort to help us get grounded and stay connected, Chance will lead a 15 minute guided meditation, and then people can either hop off the ZOOM or stay on to chat and check-in. We are hoping that 9:30 am is a good time for folks to take a short pause at the beginning of their day. No meditation experience necessary! Open to everyone.

Join Zoom Meeting

https://zoom.us/j/166302090?pwd=SDRuK2xET2VWdHR1ZkhCaFpsemV3Zz09

Meeting ID: 166 302 090

Password: 818815

Virtual Break Room

Thursday, April 9, 1:00 pm

Do you miss seeing your colleagues at work every day? Working from home can be tough! Why don’t you join other Callen-Lorde staff for a lunch break in the virtual break room. Bring your own lunch, and fun conversation ideas.

Join Zoom Meeting

https://zoom.us/j/610410412?pwd=Q1R1bDMxWUQvRDE5S3lHTGlTR0ZmUT09

Meeting ID: 610 410 412

Password: 072148

Data Skills with Perri

Friday, April 10, 1:00 pm

We’ll be reviewing some basics for utilizing Excel. As well as specifically addressing how to utilize Pivot Tables, the VLookup formula, and some advice for best practices for inputting & formatting data in ways that are aesthetically pleasing and easiest to glean information from. Please feel free to reach out to Perri at any time to request specific Excel (or other data topics) to discuss during this or a future Zoom session.

Join Zoom Meeting

https://zoom.us/j/948784218?pwd=WEFOM2JsVFlvMHNYRzZSOEplV2JCdz09

Meeting ID: 948 784 218

Password: 399803

If you would like to offer a program for the week of April 13, please reach out to me to discuss during the week.

Please try to take care of yourselves this week!

Thanks, and all my best,

Donnie

 


OPERATIONS UPDATE FROM ANTHONY FORTENBERRY

(Sunday, 4/5 6:21 PM)

 

Good afternoon, Callen-Lorde!

I hope you are all getting some rest and taking good care of yourselves. We have a few updates to share.

CL Hotel

I would like to share a huge THANK YOU to everyone that has helped to quickly launch our important endeavor with Housing Works. The new CL Hotel shelter now has patients in varying levels of acuity, and amazing Callen-Lorde Staff are working around the clock to care for them. Please join me in thanking everyone who is volunteering to work at the hotel, those that are helping to stock the location with supplies, and everyone who is providing support with staffing and scheduling. Callen-Lorde Staff are doing an excellent job caring for those most in need, and keeping them out of overcrowded hospitals and shelters. Thank you!

 

18th St. Operations

Christine Smoot-Lowers, with onsite leadership from Jae Danino & Erika Astarita, will now be overseeing our condensed clinic operations at 18th Street. Please reach out to Christine directly for any operational needs or concerns. Operations continue with no changes for the coming week. Continued thanks for everyone who has offered to remain in the onsite 18th Street rotation and to those helping to keep people home through telephonic/telehealth care management. As we answer the call to deploy staff elsewhere, it is vitally important to ensure we maintain the best possible care for our Callen-Lorde patients. Thank you all for your continued commitment to making sure that happens.

 

Occupational Health

Esther Blanchard has replaced Jason Roth on the Occupational Health team with Asa Radix. Esther will be performing daily outreach to staff that are have become ill, and assisting Asa in administrating the OH program. Jason has joined the CL Hotel team onsite in Queens.

 

As you all continue to provide care for our Community, please remember to take care of yourselves and each other. We will overcome these difficult times not just due to our strength and resilience, but mostly because we have each other. 

 

I have never been more proud to work alongside all of you.

 

Take care,

Anthony

 


MESSAGE FROM WENDY STARK
(Friday, April 3, 2020)

Hi, all –

Thank you so much for participating in this morning’s first-ever remote all-staff meeting (we’re learning new ways of doing things every day!).  It was so wonderful to see many of you and to connect.  And thank you for the questions and feedback – please keep it coming!  To those who were not able to participate, we will try to send out a recording of the meeting (if we can figure that out) or a written summary.

I wanted to give some additional information about the pay period that we are in, ​3/30/30 – 4/12/20.   This is going to be a complicated pay period for some folks, so please read carefully. ​If you have any questions about which Paycom code to use, please reach out to your supervisor or HR.

WHAT IS HAPPENING WITH THIS PAYROLL PERIOD
For Monday, March 30 and Tuesday, March 31
(these are the only days in this pay period that fall before the activation period of the Federal Families First Coronavirus Response Act ​- FFCRA):  If you are NOT working for ANY reason, you will be paid with PTO for these two days.  Staff currently on probation, usually prohibited from using PTO yet, may use PTO at this time.  And, during this time, all staff may accrue up to 10 days of negative PTO balance.

For April 1 – April 12:
If you are NOT working because you are experiencing ​one of the circumstances below ​(covered under the new FFCRA), you will be paid in full without using PTO.  The organization will receive subsidies for a portion of your pay.  The eligible circumstances are:

      1. You are experiencing a coronavirus ​or related illness OR
      2. Taking care of someone who is sick ​with coronavirus OR
      3. Taking care of your child(ren) due to a school closure

If you are NOT working and none of the above conditions apply to you, you will continue to be paid with PTO for this pay period.

WHAT HAPPENS NEXT?
We do not yet know what the situation will be for pay categories for our next pay period which begins on Monday, April 13.  As I explained in previous emails and on our call this morning, we are working hard to secure emergency aid.  As I know more, I will share it quickly and transparently.

Thank you again, everyone.  You are incredible.
Wendy

 


MESSAGE FROM RONEIL BOODRAM
(Friday April 3, 2020)

If  you would like to submit a question please use this email: questions@callen-lorde.org.

If you would like to submit a question anonymously, please use below Google doc. Questions will be answered at a later time after the Zoom call: https://docs.google.com/forms/d/e/1FAIpQLSd8X1ZHuCs9Ky76KEM-hrhxbbO5UQ6kPuAh8oH4Mc186SGNfA/viewform

 


MESSAGE FROM WILLIAM J. NAZARETH, JR
(Thursday, April 2, 2020)

Hey everyone,

I hope you are all doing well out there, whether you’re home and/or making the trek to 18th street to work and provide in person care to our patients.

We know that this is a troubling time and no part of what we are doing to get through this is easy but the we work we are doing is essential. It is important that people know that we are getting through this, and that we are finding ways to help each other get through this. Therefore, I’m working to chronicle how we survive, thrive, and support each other and our communities in this process. It’s important right now, and it will be important in the future when we look back at our history.

One of the ways we’re going to do this is through photos of our ZOOM meetings which we will launch during tomorrow’s All Staff Meeting. There will be a few minutes set aside to snap a few screenshots of everyone on the call. If you do not wish to be in the photos, I’m going to ask that you turn your cameras off temporarily during that time.

Here is a link to the consent form for the screenshot photos: CL Publicity Consent Form-C1 20.04.03 All Staff. Please complete this form and email it back to me. Here are some tips on various ways to electronically sign a consent form.

https://www.howtogeek.com/164668/how-to-electronically-sign-documents-without-printing-and-scanning-them/

I’ll revisit these instructions tomorrow.

In addition, if you are interested in sharing the work you are doing and how you are surviving through photos and videos, please email me so we can discuss ways to do this, and talk about tips to capture these with the highest quality using the resources you have right in your own homes. I’m working with management to figure out ways to do this with your individual teams and departments and you’ll see more on that in the coming weeks if you have not already.

See you all tomorrow morning…virtually 🙂

Thanks,
William J. Nazareth Jr.

 


MESSAGE FROM RONEIL BOODRAM
(Thursday, April 2, 2020)

Hi, All

I hope this finds everyone well. Below is some guidance regarding tomorrow’s All-Staff Zoom call. At anytime during the event, please feel free to email me if you are having trouble joining or viewing/hearing the content. Thank you, everyone!

1.) Please use below info to join Zoom call at 9:30AM tomorrow. This is the same info embedded in invite. Please use computer audio if at all possible when joining call tomorrow. This is strongly recommended; however, you may use phone dial-in if computer audio is not an option.

Join Zoom Meeting on your smartphone, tablet or computer:
https://zoom.us/j/652535149?pwd=VGw1cktNdVV1eVNxWkQwT2t1RERUQT09

If you do not have a smartphone, tablet or computer, you can dial in:
646-558-8656, then enter 652535149#

2.) Due to us having so many people on at the same time, all participants will be muted upon entering. This will prevent unnecessary noise from interfering during the agenda.

3.) There will not be a formal Q & A; however, if you would like to submit a question please use this email: questions@callen-lorde.org. If you would like to submit a question anonymously, please use below Google doc. Questions will be answered at a later time after the Zoom call.

https://docs.google.com/forms/d/e/1FAIpQLSd8X1ZHuCs9Ky76KEM-hrhxbbO5UQ6kPuAh8oH4Mc186SGNfA/viewform

3.) Click green highlighted section on bottom left of screen (camera icon) if you prefer not to be shown on video. If you want to be shown on video, please be sure to enter your name when you enter the chat so folks can know who you are. In order to view 49 people at a time on-screen (as seen in sample below) select Gallery View in the section highlighted in red in top right. This wl let you toggle between the speaker and 49 people per page. You can view other folks on the Zoom call by pressing the large left and right buttons – as highlighted in blue.

4.) If you prefer to join via video from your cell phone, please download Zoom app in advance from your respective app store and enter meeting ID and password to join.

5.) Once again, at anytime during the Zoom call, please feel free to email me if you are having trouble joining or viewing/hearing the content. Thank you, everyone!

 

 


MESSAGE FROM WENDY STARK
(Thursday, April 2, 2020)

Hi, all – I’m very much looking forward to updating you about the state of the organization on our first ever all-staff Zoom meeting tomorrow.  If you have never used Zoom, please look for emails from Roneil Boodram later today with instructions for using it, even if you have not downloaded an app on your phone or computer.

Today, I’m writing to introduce you to Lessie Askew, our new Chief People Officer.  She started with us last week, at a very difficult moment.  I had an all staff email ready to send about Lessie on March 10, and that was the same day we started doing coronavirus testing on site. And so I held off on that announcement.  However, I have included the text of that email below.

Lessie will be working closely with the HR and Finance teams on guiding us through this time of uncertainty under these principles/beliefs/commitments:

      • There is a pathway for our survival and we will prioritize support and safety for our staff and communities;
      • We need to be equitable and transparent;
      • We will strive to proactively communicate out decision making;
      • We want to partner with 1199 in decisions about our workforce;
      • This is our time to shine as an organization in doing the best we possibly can for staff and patients and the greater New York community.

As I’ve discussed with Lessie directly, deciding whether she should start as scheduled was a difficult one.  However – there is a tremendous amount of work to be done to support our staff during this extraordinary moment, including sorting through the many different new regulatory issues and subsidies for organizations and individuals that may be available.  We will all need to rely on our HR team now more than ever.

Thank you all in advance for taking a moment to read the original announcement below and for joining me in welcoming Lessie.  I deeply appreciate your ability to hold the difficulty of this situation.

With deep gratitude as always,
Wendy

LESSIE ASKEW ANNOUNCEMENT:

Hi, all –

I am delighted to announce that we have hired a new Chief People Officer, Lessie Askew, who will be starting at Callen-Lorde on March 23rd.  Lessie has more than 15 years of human resources and diversity, equity and inclusion (DEI) leadership experience in healthcare, direct service, and social justice environments. She is joining Callen-Lorde from Amnesty International (USA) where she has been serving as the National Director of People Capability & Culture. She has been a key driver of DEI talent efforts at Amnesty while also supporting a diverse workforce across six U.S. offices. Immediately prior, Lessie was Associate VP, Human Resources, at Planned Parenthood of New York City with five health centers throughout New York City and a workforce of 400+. At Planned Parenthood, Lessie was a designate to the federation-wide Solidarity, People of Color convenings and has also been part of an Executives Undoing Racism cohort in New York, in addition to her anti-bias and anti-racism work at Amnesty International.

Over the last 8 months, Angela Lee, our Director of Human Resources, and the HR team have been working hard without senior leadership in their content area.  During this time, they have not only managed the high volume day-to-day operations of HR but also achieved the following:

      • the successful completion of 2020 open enrollment that included benefit enhancements, such as adding student loan refinancing and pet insurance programs, the 403B match, the termination of the Difference Card, and more;
      • the implementation of a new technology, Paycom, to automate many process that were manual until 2019;
      • implementing a new electronic on boarding process;
      • supporting staffing planning for the new Brooklyn site;
      • revamping the annual performance review process;
      • recruiting dozens of new staff and launching our first-ever Callen-Lorde Career Fair;
      • creating a Linked In presence and new marketing/branding strategies for recruitment overall;
      • with our anti-racism consultants, planning mandatory trainings for all hiring managers and interviewers called “De-Biasing the Hiring Process” that will be launched this spring;
      • in collaboration with the development & communication teams, throwing a fantastic holiday housewarming party at the new Brooklyn site!

The HR team will now report up through Lessie as our new Chief People Officer.  If you did not see it, the job posting for the Chief People Officer included the following description of the position:

Callen-Lorde Community Health Center is seeking a dynamic, innovative, emotionally intelligent individual to lead its efforts to create a strong, intentional, inclusive and equitable workplace culture that supports the organization’s mission of achieving LGBTQ health equity and helps to shape a working environment in which employees can thrive and, in turn, promote thriving communities. 

As a member of the senior leadership team, the Chief People Officer will provide strategic and dynamic leadership with a focus on Callen-Lorde’s workforce and culture, with a particular emphasis on the development, implementation, and continuous improvement of strategies to nurture an inclusive, healthy workplace that values different viewpoints and provides opportunities for all members of Callen-Lorde to grow professionally. Callen-Lorde has begun a multi-year initiative to infuse an anti-racism lens onto its work at all levels of the organization and its service delivery.

Please join me in welcoming Lessie Askew and in working with her on taking Callen-Lorde into its next era!
Wendy

 

 

 

MESSAGE FROM WENDY STARK
(Tuesday, March 31, 2020)

Dear all,

I hope this email finds you as well as possible and finding ways to care for yourself and your loved ones.

UPDATE ABOUT FINANCES:
Since my all staff email on Friday, the CARES act was passed by Congress, which enables organizations with less than 500 employees to apply for loans to protect their payrolls for the next two months or so.   If the organization can meet certain criteria (and we are great at navigating complex bureaucratic criteria – we do it every day), the loan will be forgiven – basically, it turns into a grant.  We will be applying for one of the loans with high hopes of preserving our staff and our organization for at least these next couple of months.  Applications open for these loans on Friday, April 3.  Our finance and HR teams are hard at work on the loan applications and on figuring out all the ways in which the organization can support staff during this devastation.

UPDATE ABOUT PATIENT CARE:
Many of you are working hard to care for our patients either onsite or remotely.  I’ve heard from many folks in our communities who are unable to reach their primary care providers right now – and I consider all of our services to be part of ‘primary care’ – and the fact that we are continuing to care for our patients is critically important.  Without our continued services in place, our patients with or without coronavirus-related concerns would have to resort to emergency rooms, which are already far, far overwrought.

We are also likely to be assisting in the overall public health needs of our communities through work with the New York City Department of Homeless Services and our colleagues at Housing Works by providing medical services to folks who will be temporarily living in commercial hotels that the City is renting out to try to prevent the spread of coronavirus in congregate living spaces like shelters.  We will know more about this in the hours and days to come.

Thank you, all.  I look forward to continuing to provide updates during the week and possibly having an all staff Zoom meeting later in the week.

You are amazing.
Wendy

 


MESSAGE FROM WENDY STARK
(Friday, March 27, 2020)

Dear All,

I’m writing to update you about the state of our organization at the present time, recognizing that the situation continues to evolve day by day.  First and foremost, thank you for your incredible work to continue to serve our patients and communities during this crisis.  At the end of this message you’ll see yet another “thank you,” more a beautiful tribute to you from our colleagues at GMHC, expressing their gratitude for your commitment.

I know that everyone is worrying about layoffs, so I will address that here directly.  Please take the time to read this entire email.

OUR FINANCIAL SITUATION:
Our finance team has been hard at work to assess the financial impact of the coronavirus on our organization.  There are two primary areas of concern related to our finances:

      1. Our visit volume has been heavily impacted and is far lower than usual, which means our revenues are likewise far lower.
      2. We do not yet know how much we will be paid for the telephonic or telehealth visits that we have been and will continue to be providing.  Right now, the published payment level for virtual visits from New York State is very low.  However, NYS has asked the federal government to allow them to reimburse Federally Qualified Health Centers like us for these remote visits at the same level as they do for in-person visits.  We are waiting to hear whether that will be allowed or not.

These two items will heavily impact our decisions for the next weeks and likely into the coming months. I and the management team have been working hard to minimize those impacts.  Here is what we are doing already:

      1. Closely tracking the federal aid bill and other opportunities for government emergency aid
      2. Trying to fundraise emergency grants from our foundation partners and individual and corporate donors.
      3. Reducing our non-personnel expenses as follows:
        1. Getting our lenders for the Brooklyn project to let us pay interest only for the next 60 days;
        2. Contacting our vendors to ask for lowered fees during the crisis;
        3. Contacting our landlords to ask for rent deferrals;
        4. Pausing or reducing our work with consultants.
      4. Enacting pay decreases for our highest compensated managers/leaders starting this Monday, March 30.

WHAT DOES THIS MEAN FOR STAFF PAY?
During the pay period 3/16-3/27, staff who were home and able to work, but without remote work assignments were paid in regular time (not PTO) under a payroll code “Emergency Closing.”  For the pay period starting Monday, March 30, staff who are home and able to work (not on medical leave or family leave) but do not have remote work assignments will be asked to use PTO.

For new employees who are typically not eligible to take PTO during their probationary period, this rule will be waived for now.  Due to the unprecedented times we are in, we will also be allowing staff to borrow up to two weeks of PTO (have a negative balance up to 70/80 hours for full-time staff) if they do not have time accrued. Please contact your supervisor or HR with any specific questions regarding PTO usage.

For the pay period that begins on April 13, 2020, we may need to enact furloughs for some staff.  Furloughs are like temporary layoffs.  Staff on furlough would still be covered by Callen-Lorde’s health insurance, but would not receive a salary for the duration of the furlough.  Instead, staff would be eligible for unemployment pay.  If we have to take this measure – and we talked to 1199 proactively about the possibility of having to take this measure – the goal would be to bring staff back into employment as soon as possible.

We are trying to be as creative as possible to ensure our finances are secure and to preserve the incredible organization that we have built.  I understand this is a very difficult time for all of us, our communities, our patients, and our loved ones.  I appreciate your flexibility and patience during this time.  If you have any questions, feel free to contact your supervisor, the union or the HR team.

OCCUPATIONAL HEALTH:
As a reminder, in addition to assessing staff who are having COVID symptoms, our Occupational Health (OH) services are offering overall healthcare access support.  We understand that it may be challenging to access your PCP or go to an urgent care center right now.  If you are not feeling well and want to access medical services, please contact our OH team.  They can be reached at 646-965-5462 from 9-3pm Monday – Friday or via email at *OccupationalHealth for non-urgent questions.

NEXT STEPS:
The finance and HR teams are working hard day and night to understand all of the various options available to the organization and to individuals for financial support during this crisis.  New federal and state emergency funds are being rolled out in real time.  Our organizational decisions are dependent on whether and how these funds move forward.  I will communicate transparently and as quickly as possible throughout this crisis.

GRATITUDE AND WISHES FOR OUR COLLEAGUES:
Here is a link to a beautiful video from our colleagues at GMHC:

And, please join me in holding our colleagues experiencing COVID illness in our hearts.

Thank you for your continued dedication and support.

In solidarity and with deepest gratitude,
Wendy

 


UPDATE FROM CHRIS CULMA
(Wednesday, March 25, 10:35am)

Good Morning Everyone,

We have recently received questions regarding Transitchek and how to make changes to this benefit. For employees signed up for the Transitchek Quickpay credit card option, your unused funds will be rolling over from month to month. Unfortunately for employees signed up for the Transitchek Monthly Unlimited Metrocard, Transitchek has shared that they will not be reimbursing employees for unused funds.

Employees have until the end of this month, March 31st to make changes or cancel their benefit to go into effect for the month of May. If you cancel or change your benefit at this time, it would affect your April paycheck deductions and in turn affect the May benefit. All employees signed up for Transitchek as of today, have paid for the month of April (with your March deductions).

​We acknowledge it’s challenging to assess your Transitchek needs at this time. However, you do have a choice to make changes if you would like.  Employees who currently have the Transitchek Monthly Unlimited Metrocard may either change their benefit to the Transitchek Quickpay Credit Card option for the amount of an unlimited metro card ($127 per month) OR cancel the benefit.

Changes to your benefit can be done on the Transitchek website: https://tams.transitchek.com/

The company code is BAS83 and you will need your employee ID #. To obtain this number, follow the instructions below.

You will need to open one of your paystubs in Paycom by logging into your employee self-service account and clicking “View Pay Stubs” under the Payroll section.

Next click on any check box for one of your stubs in your paystubs section Then on the right-hand side of your page please click “Print Pay Stub”

Once your paystub opens, on the top right-hand side, you can access your employee ID #

Please let me know if you have any questions.

 


UPDATE FROM DONNIE ROBERTS
(Monday, March 23, 2:18pm)

Hi folks –

This morning Chance led our first ZOOM program of Guided Meditation, and I’m so grateful. Personally, I found it quite centering during this crazy time. I encourage folks to consider joining a session later this week.

Guided Meditation with Chance Krempasky
Every Morning, 9:30 am
FRIDAY, MARCH 27, 10:30 am

In effort to help us get grounded and stay connected, Chance will lead a 10 minute guided meditation, and then people can either hop off the ZOOM or stay on to chat and check-in. We are hoping that 9:30am is a good time for both those working from home and also anyone from the clinic that wants to take a short pause at the beginning of their day. You can use the Zoom app on your phone or computer, and it’s up to you if you want to use audio or video. No meditation experience necessary! Open to everyone.

Join Zoom Meeting
https://zoom.us/j/166302090?pwd=SDRuK2xET2VWdHR1ZkhCaFpsemV3Zz09

Meeting ID: 166 302 090
Password: 818815

In addition, I’m pleased to announce the following new programming for this week:

Body Scan with Kate Filmore
Tuesday, March 24, 6:00 pm

This practice will be 10-15 minutes long. The goal is to reduce distress and reconnect to the self during challenging times. Folks are welcome to remain on zoom to share tips and other practices they’ve found sustaining during this time. Open to everyone.

Join Zoom Meeting: https://zoom.us/j/592733215?pwd=cXRYRXFleno4VnBrR2FvRGVjSHB6UT09

Meeting ID: 592 733 215
Password: 848552

Guided Imagery with Kate Filmore
Wednesday, March 25, 6:00 pm

This practice will be 10-15 minutes long. The goal is to reduce distress and reconnect to the self during challenging times. Folks are welcome to remain on zoom to share tips and other practices they’ve found sustaining during this time. Open to everyone.

Join Zoom Meeting: https://zoom.us/j/271684574?pwd=QXlYV3Q4djcrZnpWYVZ3a0lOcUl6dz09

Meeting ID: 271 684 574
Password: 855363

ASL Basics with Samantha Kuperberg
Thursday, March 26, 1:00 pm

In this lunchtime class we’ll focus on the basics of ASL (American Sign Language), as well as some general best practices for enhancing communication with our deaf patients. We’ll also go over some specific healthcare and LGBTQ signs! Open to everyone.

Join Zoom Meeting: https://zoom.us/j/682526034?pwd=UVJQd3FKanhhd09laDlLZndSVHIrdz09

Meeting ID: 682 526 034
Password: 965471

Progressive Muscle Relaxation with Kate Filmore
Thursday, March 26, 6:00 pm

This practice will be 10-15 minutes long. The goal is to reduce distress and reconnect to the self during challenging times. Folks are welcome to remain on zoom to share tips and other practices they’ve found sustaining during this time. Open to everyone.

Join Zoom Meeting: https://zoom.us/j/614004378?pwd=ckhqT0tzZ1ZqQVJIZENKMy9DdVBiZz09

Meeting ID: 614 004 378
Password: 866302

30-minute Virtual Movement Class with Kahlila Kramer, MA
Friday, March 27, 1:00 pm

This class will be a gentle yoga and pilates inspired class. You don’t need a lot of space or props and you don’t need to have a yoga background. You will be guided through some upper body stretches, some breathing techniques and some full body movements to help end your week in a strong grounded way. Open to everyone.

Join Zoom Meeting: https://zoom.us/j/696307638?pwd=dEpXUlg3N2Y0eDV1Q0FxT1I3Sm9zUT09

Meeting ID: 696 307 638
Password: 598099

If you, or someone you know, would like to offer a ZOOM session of some sort next week, please don’t hesitate to reach out to me to discuss.

Take care of yourselves!

All my best,
Donnie

 


UPDATE FROM ANGELA LEE
(Sunday, March 22, 4:13pm)

Hello Callen-Lorde,

Hope you were able to catch up on some rest and engage in self-care this weekend.  As Wendy mentioned in her email earlier today, with Governor Cuomo’s executive order putting NY “on pause,” we as workers of a healthcare organization are allowed to continue to commute to work.  While onsite staffing will be very limited starting on Monday, HR is highly encouraging staff who are still reporting onsite to carry their employee ID and an employment verification letter during your commute.

You can access your digital employment verification letter in your Paycom app on your phone OR log into your Paycom account via the website, www.paycom.com, and print the letter.  Please have this letter ready during your commute (via phone or physical copy).  To access this letter in Paycom, please follow the instructions below:

      1. Log into Paycom app/Employee self-service platform
      2. Click “Documents”
      3. Click “My Documents”
      4. Click “Completed”
      5. Click “Essential Worker Letter”

There are 2 versions of the letter available to you in Paycom.  One with our names that match our Employee IDs and one with the names that match our government IDs.

If you are still reporting onsite and are unable to access your employment verification letter in Paycom, please email *HR.

Also, I’d like to send a friendly reminder that the HR team is now working remotely.  If you need to contact us, please email *HR.

Thank you for your time and attention to this matter.  Thank you for your continued flexibility, dedication, support, the work you are doing remotely and a HUGE THANKS to those of you who are still coming in and working onsite!

Have a good evening and stay healthy and safe everyone.

 


UPDATE FROM WENDY STARK
(Sunday, March 22, 1:30pm)

Dear all,

I hope this email finds you doing as well as possible in this upside down moment in the world.  As the new work week starts, I wanted to update you about developments in our coronavirus response that happened over the weekend.

CLINICAL OPERATIONS
As I’ve said in each of my emails, things are evolving very rapidly during this crisis.  On Friday afternoon, the City Department of Health and Mental Hygiene called for a stoppage of outpatient coronavirus testing.  Therefore, we are stopping our cough and fever clinic.  It is possible that we will be called back into testing mode in the days, weeks, or months to come – nothing we plan now should be considered permanent.   However, because our nursing team did such a great job getting a supply of N-95 masks, we will be passing along a good supply of those to other entities.

In addition to stopping the cough and fever clinic, starting Monday, we are striving to further reduce the number of staff working onsite.  Onsite staff will be limited to approximately 10 people including Medical Providers, Nursing, PAS, CC Admin or Patient Experience, Pharmacy, Security and Facilities.  If you work in one of those departments, your managers will be asking if you are willing to work onsite over the next week; we are doing everything possible to honor staff needs or requests to be assigned to remote work.  However, the ability to offer that option is not permanent – we will likely need to rotate onsite staff in the weeks and months to come.   And, different teams will be sending out work from home activities outside of daily functions, like quiz completion on Paycom and other online learning opportunities to keep us sharp and connected.

As you probably know, Governor Cuomo issued an executive order putting the state of New York ‘on pause,’ and has greatly limited what types of businesses/organizations can stay open.  Healthcare facilities that are providing urgent care are meant to stay open, and healthcare workers, which includes all Callen-Lorde staff, are considered essential workers in this executive order.   If you are coming into the health center, please carry your badge.  And, HR will be issuing letters to all of us through Paycom that state that we are essential workers. Please have that letter ready on your phone during your commute: HR will be sending instructions on how to access those letters.  We have reached out to NYPD to verify that these pieces of identification are sufficient and have been told that they are; we were also told that NYPD will not be doing enforcement.  However, if you are concerned about being stopped by NYPD, please let your supervisor know that you do not wish to work onsite this week, and we will continue to monitor the situation.

TEMPORARY OCCUPATIONAL HEALTH SERVICE
The Occupational Health team will be working remotely as well starting Monday March 23 – at least for the time being – and we will be working with IT to set up a direct dial phone line so staff can continue to contact the OH team.  Please continue to email *OccupationalHealth until the direct dial line is established.

CONTACTING HR
The HR team will also be working remotely starting on Monday.  If you need to reach them, please send *HR an email, and they will follow-up with you.

REGULATORY ISSUES/ADVOCACY
Our various teams are working hard to understand the rapidly changing regulatory environment  – and do advocacy work to try to influence policymakers – regarding issues such as:

      • how the care we are now providing remotely is meant to be documented and reimbursed;
      • how Community Health Centers like us can potentially access federal subsidies for the revenue losses we will be experiencing during this crisis;
      • how the Medicaid redesign efforts still happening in New York State might impact our patients, communities, and organization; and,
      • how communities who are already systemically excluded from housing, food access, and economic stability will be supported during this time.

On Friday, we were one of a few health centers across the country who testified to Congressional staff about what is happening on the ground in our states as the COVID-19 pandemic rages.  We have also been working with our statewide community health center association and our Ending the Epidemic colleagues to urge New York State to support healthcare for our communities.  Please stay tuned for more information from Kimberleigh Smith about these issues.

TAKING CARE OF YOURSELF
Caring for ourselves may feel especially difficult right now, but it’s perhaps more important than ever. Below are a few resources from colleagues:

Esther Blanchard has a great website, https://selfcareforcaregivers.blog/, and she has recorded a Self-Care with Esther Podcast about Self-Care During Covid 19: https://anchor.fm/esther-blanchard/episodes/Self-care-During-Covid-19-ebongu/a-a1o7hoa

JP Gonzalez also shared this link with free resources: https://blog.calm.com/take-a-deep-breath

Next week, we’ll be announcing additional ZOOM programming from our extended Callen-Lorde network to help us stay connected and get through this difficult time.

Thank you, as always, for all that you do and for staying present and flexible during this unprecedented time.  You are amazing!
Wendy

 


UPDATE FROM ASA RADIX
(Friday, March 20, 11:14 am)

Dear all,

We understand that many of you have not been able to see your own primary care providers, due to office closures or routine care appointments being canceled.

Not all care can be done via telehealth, so we are offering some additional services to CL employees who are working onsite.

      • Injection visits (e.g., estrogen, testosterone)
      • Blood pressure checks
      • Flu shots (if you didn’t get one before, please stop by)

Please email *OccupationalHealth and we will give you an appointment time.

We are still here for walk-in visits for anyone concerned about their health due to COVID-19

Asa, Henry & Jason

 


UPDATE FROM ANTHONY FORTENBERRY
(Thursday, March 19, 3:44 pm)

Good afternoon,

To further the consolidation of resources, we have now closed our 19th Street East location until further notice.

I would like to acknowledge everyone that relocated during this already stressful week. THANK YOU for accommodating these necessary changes.

We are continuing to serve patients in our new advanced triage model, and many more staff are now able to work remotely. We are minimizing the number of staff coming onsite, and hope to further expand the use of telephonic and telehealth services.

As an added precaution, we are now checking temperatures for everyone entering the building. Nursing Admin will also assess staff temperatures at the beginning and end of every day to maximize safety. In addition, our Occupational Health team continues to be a resource, please email *OccupationalHealth with any questions or concerns.

Thank you all for managing this situation with such resiliency. We will continue to keep you updated.

Take care,
Anthony

 


OCCUPATIONAL HEALTH UPDATE FROM ASA RADIX
(Thursday, March 19, 11:25 am)

Hi all,

Starting today we will be checking temperatures on CL staff members at the beginning and end of every shift (more details to follow from AF)

We changed PPE recommendations yesterday

Symptomatic Patients
Nurses and providers who are seeing patients with symptoms suggestive of COVID-19 need to be following special droplet and contact precautions.
Goggles, gowns, gloves, masks – we have recommended N95 respirators
Symptomatic patients should be wearing a face mask
Please see this video with instruction on how to wear the N95 mask: https://www.youtube.com/watch?v=bo-PEzHE7iw#action=share

Asymptomatic patients
Standard precautions should apply for all patients. N95 respirators are not required.
Out of an abundance of caution we are requesting that all nurses, providers (if seeing asymptomatic patients), PCAs and front desk staff wear face masks. Please use one per day. Change if visibly soiled and after clinical encounters (nurses, providers).

Jason is modelling appropriate attire for seeing symptomatic patients

All floors should be fully stocked with appropriate PPE. Please let us know if you have questions.

 


UPDATE FROM WENDY STARK
(Wednesday, March 18, 12:30 pm)

Subject: All Staff Update
Importance: High

Dear all,

As we move through this unprecedented and, as my child said yesterday, treacherous moment in history, I want to thank you again for your commitment and fortitude as we fulfill our responsibility in this pandemic.  We and other community health centers around the nation are being relied upon to keep our communities as well as possible to reduce overburdening hospitals.  Because of you, our 18,000 patients can rely on continued healthcare services and, as much as possible, be able to avoid having to rely on already full emergency rooms for medical and behavioral health issues that are not immediately life-threatening.  Below, you will see a message from our Board of Directors thanking you for your critical public health service.

Please join me in especially thanking those of us continuing to report to work onsite, venturing out on subways, busses, cars, and bikes while much of the city stays in place.  Healthcare workers’ travel is considered essential, as is travel by people seeking healthcare services, and so even if New York State issues a ‘shelter-in-place’ order, staff and patients can still travel to and from the health center.  However, we are working to greatly minimize the number of staff being asked to report to onsite duty each day.  If you work in a department that is needed onsite, you can expect to hear from your supervisor about rotation schedules for onsite reporting today or tomorrow if you haven’t already.  And, please know that how long we are able to provide services onsite is unknown at this time; as you know, this crisis is changing rapidly, and we will respond in real time.

As we continue getting through these next hours, days, weeks, and months as best we can, we are putting holds on some of the usual parts of our routine business.  The following activities have been on hold or rescheduled:

      • Annual Performance Reviews –  original due date 3/31, the deadline will be pushed to a further date
        • Many reviews have been written and may continue to be delivered
        • PAS and Medical Records’ review process will remain the same
      • Department Appreciation Weeks (we will reschedule these for later in the year)
      • Staff satisfaction survey results delivery (we will reschedule this for when we are all back)
      • Health Assessments – any staff member who has an overdue health assessment or is due between March – May will instead have until 6/30/20 to complete their annual health assessment.
      • Opening Brooklyn is delayed; we will continuously assess our ability to set a new target opening date.

And, here is a note from the Chair of our Board of Directors, Laura Jacobs:

The Board of Directors and I want to share how deeply we respect your ongoing dedication to Callen-Lorde and to the LGBTQ+ community.  I very much hope you and those in your life are as safe and secure as possible.  Attending to the needs of others while also facing your own fear amidst all the challenges of the current world is both compassionate and courageous, but please take what steps you can to stay healthy.

We are all aware that the Corona virus, also known as COVID-19, is a public health crisis.  And addressing public health crises is Callen-Lorde’s reason for existence.  What eventually became Callen-Lorde began in the late 1960s/early 70s from a dire need to provide medical care to gay men and lesbian women, two communities neglected and even abused by mainstream healthcare.  We served (and continue to serve) a critical role in the HIV/AIDS crisis as well as other urgent crises, and we are central in addressing some of the many of the ongoing health crises since: the decades long lack of the medical community affirming trans health, the need for client-centered women’s health, the demand for adolescent LGBTQIA+ health, and so many other issues in and around our communities.   Our clients are among the most vulnerable in society, and will be disproportionately affected by the current situation.  But your work makes a significant difference the lives of countless members of our community each day, and you should all feel proud.

We know how difficult this is and very much appreciate your work; now is a time when Callen-Lorde’s commitment to providing high quality, compassionate healthcare is needed most.  We send you all our love and support.  Thank you once more for everything you do.

With deepest gratitude today and always,
Wendy

 


UPDATE FROM ANTHONY FORTENBERRY
(Tuesday, March 18, 6:30 am)

To Nursing, Medical Providers, PAS, and Care Coordination

 

Today’s Clinical Operation

 

Good morning,

For those of you able to come in today, thank you for being here for our patients. We have done our best to limit the number of patients that are coming in, but will need help with managing their care by phone. We will be communicating needs throughout the day, and appreciate any help you’re able to provide. As always, you must take care of yourself first. Please reach out to occupational health if you are feeling unwell or need to go home for any reason.

Today begins our new model of advanced 1st Floor Triage. In order to help support floor operations, we are establishing the temporary role of Nurse in Charge (NIC) on each of the patient floors as a resource. This person will assign rooms, help guide patient flow, and resolve any patient complaints or issues.

 

1st Floor: Triage/Non-Clinical Urgent Needs/Pharmacy (NIC- Triage RN)

2nd Floor: Cough & Fever Assessments (NIC- Jean Masson)

3rd Floor: Occupational Health (NIC- Jason Roth)

4th Floor: Walk-in Care (NIC- David Cole)

 

Nursing Admin will provide coverage for the NICs and continue to focus on laboratory coordination, supplies, staffing, and planning for tomorrow and beyond.

Please feel free to reach out directly with any questions or concerns. Thank you so much for your dedication and resilience during this incredibly difficult time. If I can help in any way, please let me know.

 

Thank you,

Anthony

646-279-1550

 


UPDATE FROM ANTHONY FORTENBERRY
(Monday, March 16 7:00pm)

Beginning on the evening of March 16th, our 17th Street location will be closed to patients. Staff will no longer be able to access the building after 5pm on Tuesday, March 17. Behavioral Health Staff have begun telephone appointments with their patients.

The doors at 18th Street will only be open for patients from 9am-5pm beginning in the morning of Tuesday, March 17. We will accept walk-in patients until 3pm, however we are strongly discouraging walk-in services. Staff schedules will not change tomorrow, as we want to maximize telephone access for patients needing assistance.

Beginning on Wednesday, March 18, staffing schedules will change as we continue to maximize staff working remotely. Please speak to your department head with specific scheduling questions or concerns.

Our website has been updated to reflect these changes and patients have been notified.

Patient Hours of Operation

Location:
Bronx:                   9am-5pm (Pharmacy ONLY)
17Th St:                  Closed
18th St:                  9am-5pm (Last walk-in 3pm)
9am-5pm (Pharmacy hours)

18th STREET DIRECTORY
Floor:    Service:
1              Triage/Pharmacy
2              Cough & Fever Clinic
3              Occupational Health
4              Walk-In Services (includes BH, Psych, CC)
5              Admin (NO PATIENTS)
6              Admin (NO PATIENTS)

Thank you all for your patience as we try to accommodate this rapidly evolving situation. Please reach out if you have any questions or concerns.

Take care,
Anthony

 


UPDATE FROM WENDY STARK
(Sunday, March 15 11:00pm)

Good morning, all – as you know, we are moving deeper into citywide and nationwide emergency mode.  Our schools are closed, many businesses are stopping operations, and we are all responsible for trying to slow the spread of the novel coronavirus.

Our role in this public health crisis as a community based healthcare provider is to try to keep our patients well and out of the hospital.  Hospital capacity is of critical importance in these next days, weeks, and possibly months.

MOVING TO REMOTE ROUTINE CARE AND IN-PERSON URGENT CARE:
As some of you have already heard, we are quickly moving toward providing most of our routine care by phone or, hopefully soon, to telehealth mechanisms.  Our goal is to play our part in this public health crisis by continuing to provide services such as ongoing chronic disease management, individual psychotherapy, triage, and hormone care in order to keep our patients as well as possible and out of emergency care and hospitals.

We will maintain, for as long as possible, in-person urgent care services in Manhattan for medical, behavioral health, sexual health, and possibly dental.  We will not perform non-urgent procedures that involve aerosolization (including high resolution anoscopy, colposcopy, many dental procedures) for the time being.

Medical providers will be continuing to take care of their primary care patients with chronic illness through telephone calls and remote management.  PrEP patients will continue to receive PrEP with some adjustments to the way we monitor labs.  We will continue to ensure TGNB patients have continued access to hormones.

We will be adding medical providers to our triage function and possibly adding staff to the call center from other departments as needed. We will also be attempting to send patients to outside labs for routine phlebotomy.

STAFF PAY POLICIES/USE OF PTO:
As of Friday, March 13, no staff absences will be counted as UPTO – they will be counted as regular PTO.  This means that no absences will be counted toward our time and attendance policy until further notice.  We ask all staff who are able to do so  continue to work – either in-person or remotely, depending on your role – as we play our part in this public health crisis.

As stated late last week, staff who are declared by our new temporary occupational health function to need to be out of the office for medical reasons will be paid in regular time and not have to use PTO – for now.  We will continue this practice as long as we are financially able to do so.  Staff may be required to apply for short term disability, as applicable, but the organization will pay staff on short-term disability related to COVID-19 at 100% of salary unless we become unable to do so.

Mechanisms to pay staff who are home because of childcare needs or other concerns not related to their own eligible health issues will announced in the next 24-48 hours.

STAFF WHO START EXPERIENCING SYMPTOMS POSSIBLY RELATED TO COVID-19:
If you are experiencing cough or fever or trouble breathing, you should not report to work and should instead call your supervisor to be connected to the occupational health team (please see email from Asa Radix).  If you start experiencing these symptoms at work, please go immediately to occupational health.

WHAT IS HAPPENING WITH BROOKLYN?
We had our Department of Health site visit in Brooklyn on Friday.  We have a few minor/easy issues to fix before we get our license there, but that is our last regulatory step in being allowed to open.

However, we anticipate not having enough staff to open Brooklyn in the near term future.  When Brooklyn opens is not something we can determine at this point.

Thank you again for your incredible work to respond to this very scary moment in history.  I am so proud to work alongside you.

Wendy


Occupational Health Update from Asa Radix

Hi all,

In accordance with NYC DOH guidelines we are asking ALL healthcare workers, regardless of whether they have had a known exposure, to self-monitor by taking their temperature twice daily and assessing for COVID-19 like illness (e.g., fever OR cough OR shortness of breath OR sore throat).

If healthcare workers develop any signs or symptoms of a COVID-19 like illness (for healthcare workers, fever cutoff is 100F), they should NOT report to work.

If any signs or symptoms occur while working, healthcare workers should immediately put on a surgical mask, leave the patient care area, inform their supervisor, and isolate themselves from other people. Employees should contact Occupational Health (Asa Radix, Andrew Goodman and Jason Roth) for COVID-19 testing before going home.

Self-isolation
Employees who have symptoms suggestive of COVID-19  will be asked to go home. We will give you a temperature/symptom log to complete daily.  Our team will check in with you to review the log and let you know when you can return to work. It is important that you alert your primary care provider (PCP).

Quarantine
Employees who think they have had an exposure to a patient or employee with COVID-19 or a person under investigation (PUI) should see the Occupational Health Team. You may be asked to go home and place yourself under quarantine for 14 days from the time of exposure. If you are sent home, we will give you a log to record your symptoms/temperature. If you develop symptoms you should alert us and your PCP. *The guidelines are changing and it may be possible for you to stay at work as long as you are asymptomatic, wear a mask, and are self monitoring.

Employees at higher risk for complications
If you are age 60 and up, have serious chronic medical conditions like heart disease, diabetes, lung disease or immune compromise, or are pregnant, alert the Occupational Health team so that we can work with your supervisor to reduce your risk of exposure to COVID-19.

Occupational Health (OH) Schedule
Monday – Asa
Tuesday AM – Asa
Tuesday PM and Evening – Andrew
Wednesday – Jason
Thursday – Andrew
Friday – Asa

Saturday will be a rotating schedule only if we are open

Please feel free to reach out to Asa (646-236-5530), Andrew (215-805-8023) and Jason (908-963-8980) with any questions or concerns you may have. Announcements for  the rooms where we will have the Occupational Health clinic open will be sent out as soon as possible. For now, call us by phone. If anyone wants to be seen on Monday 3/15/2020, Asa will be in room 411 at 1pm to assess you.

Thank you
Asa, Andrew & Jason