COVID-19 Safety Precautions

Throughout the COVID-19 pandemic, Callen-Lorde has kept our doors open for all who are unable to access care with telephone or video conferencing. For those receiving their care in-person, we are doing everything possible to ensure safety at all of our clinical locations. We have continued to adhere to guidance from the Centers for Disease Control (CDC) and New York State and City Departments of Health to make sure all of our staff and patients stay as healthy as possible.

In order to minimize the spread of COVID-19, Callen-Lorde has implemented the following requirements:

All patients will be screened for COVID-19 symptoms at the front door of all locations with the following questions:

  • Have you had a cough, fever, or shortness of breath in the last 2 weeks?
  • Have you had chills or fatigue (feeling very tired or weak) in the last 2 weeks?
  • Have you had a sore throat in the last 2 weeks?
  • Have you lost your sense of taste or smell?
  • Have you had any known exposure to someone in the last 2 weeks who has, or has had, COVID-19?

Patients that report any of the above will be brought into the isolation room for further assessment by a Registered Nurse.

  1. All patients, staff, and visitors must have their temperature taken when coming into the center. We will be using no-touch thermometers (checks temperature at the forehead). Anyone with a temperature of 100°F or more will be moved into an isolation room for evaluation by a Registered Nurse.


  1. Anyone in the center (patients, staff, and visitors) will be required to wear a mask while in the building. Masks will be provided at the front door of all our locations.


  1. All surfaces in the waiting area will be cleaned regularly each day. Waiting rooms are also being re-arranged to allow for 6 feet of distancing between others.


  1. To increase safety, we have marked areas in the centers to help with distancing. We will only allow a maximum of 4 people to occupy the elevators at any one time.


  1. Plexiglas barriers have been placed at the front desk to protect both patients and staff.


  1. To reduce the number of patients in the centers at any time, we are limiting in-person visits. Telehealth and videoconferencing visits can be scheduled online or over the phone.


  1. Each exam room will be cleaned and disinfected at the start of each day and after every patient. This includes equipment, exam tables, countertops, doorknobs, and other surfaces.


  1. Appropriate Personal Protective Equipment (PPE) will be worn by all Callen-Lorde Staff. This includes N95 masks, protective gowns, gloves, and eyewear, if necessary.


  1. The Callen-Lorde Pharmacy offers at-home delivery. Please see our website for details.



  1. Additional air filtration systems will be utilized during any procedures or examinations where there is increased risk for COVID-19 transmission. This includes our Dental Department, which will use specialized oral air filtration devices during all procedures.


Please use the following recommendations to ensure your safety:

  1. Wear a mask when you are out in public (including at the health centers).
  2. Wash your hands often for at least 20 seconds (sing “Happy Birthday” twice) with soap and water. Use alcohol-based hand sanitizer if soap and water are not available.
  3. Stay home if you are sick.
  4. Keep at least 6 feet of distance between others as much as possible.