We are experiencing staffing and resource shortages due to the COVID-19 outbreak. Please be patient with our call center and other staff as we do our best to continue to provide care. For service related changes, please click here for details.

COVID-19 Information

*Please click here for service related disruptions and changes.*

Due to instructions by the NYC Department of Health, we will no longer be providing tests for COVID-19 at Callen-Lorde. At this time, tests will only be provided in hospital settings for patients requiring hospitalization.

The reason for this is to preserve personal protective equipment (PPE) such as masks, gowns, gloves, and coveralls for people who are severely ill, and to keep people who may be experiencing symptoms but are otherwise healthy safely at home to minimize the spread of the virus.

If you are a patient experiencing symptoms, DO NOT walk in to the health center. It is for your safety and the safety of our staff and patients. Call 212.271.7200 so our medical staff can advise you by phone.

If you develop emergency warning signs for COVID-19 call 911 or go to your nearest emergency room. Emergency warning signs include:

  • Trouble breathing
  • Persistent pain or pressure in the chest
  • New confusion or inability to move around
  • Bluish lips or face

As the virus continues to spread in New York City, all people at Callen-Lorde who are experiencing a fever or cough will be required to wear a mask on site to minimize the potential spread the virus to our staff and other patients.

If you are not a patient but may be experiencing symptoms, call the NYC Coronavirus hotline at 888.364.3065 or the New Jersey Coronavirus hotline at 800.222.1222. IF YOU ARE EXPERIENCING SEVERE SYMPTOMS, CALL 911.

As the Coronavrius outbreak evolves, Callen-Lorde has remained in close contact with the NYS Department of Health, and other state and local health agencies to get the most up-to-date information. Our priority is to ensure that our staff and patients are aware of this information as we receive it. Here’s what we know:

The Center for Disease Control (CDC) is responding to an outbreak of respiratory (chest/lung) disease caused by a novel (new) coronavirus that was first found in China and which has now been found in many places around the world including in the United States. The disease has been named “Coronavirus Disease 2019” (also called “COVID-19”).


The 2019 novel coronavirus may cause mild (light) to severe (serious) respiratory symptoms like:

  • Cough
  • Fever
  • Trouble breathing

These symptoms may show in as few as 2 days or as long as 14 days after being in contact with the virus. The majority of people who contract the virus will not experience severe symptoms, however,  people with chronic health conditions or weakened immune systems may be at an increased risk. This underscores the importance of wearing a mask if you are experiencing symptoms as not to spread the virus to others who may be a greater risk.

For more information, please refer to the New York State Department of Health or the Center for Disease Control and Prevention.

How Does Coronavirus Spread?

The virus spreads between people who are in close contact with one another (within about 6 feet) via respiratory droplets from coughing or sneezing. These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs.

It may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or possibly their eyes, but this is not thought to be the main way the virus spreads. Since this virus is very new, health officials continue to watch how this virus spreads. Read more about methods of disease transmission here.


While there is currently no vaccine, these simple steps can help stop the spread of this and other chest/lung viruses.

  • As of April 15th, all New Yorkers are required to wear a mask or face covering when out in public and any other situation where 6 feet of distance cannot be maintained.
  • Everyone should be social distancing, keeping at least six feet from anyone else and restricting the number of people with whom they have closer contact as much as possible.
  • If you are experiencing symptoms such as cough or fever STAY HOME and isolate yourself – this means staying home and away from others. This is important for anyone who has symptoms, whether or not they have had a test. Call your healthcare provider for advice.
  • Wash your hands frequently with soap and water for at least 20 seconds, or use an alcohol-based hand sanitizer.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash and wash your hands. If you don’t have a tissue, cough or sneeze into your elbow.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe


At this time there is no specific treatment for the Coronavirus other than supportive care (fluids, medicine to reduce fever, and, in severe cases, oxygen). In most cases, people with COVID-19 will recover on their own, but will need to be isolated at home to avoid passing the virus to others. Call your healthcare provider if you are experiencing symptoms to discuss next steps.