We are experiencing staffing and resource shortages due to the COVID-19 outbreak. Please be patient with our call center and other staff as we do our best to continue to provide care. For service related changes, please click here for details.

Insurance Navigation During COVID-19

Effective April 1, 2020, Insurance Navigation services will be available for Callen-Lorde patients during the following times:


Mon., Wed.                                          9:30 a.m. – 7 p.m.

Tues., Thurs., Fri.                           9:30 a.m. – 4 p.m.


If you are a Callen Lorde patient and would like to schedule a phone appointment with one of our Insurance Navigators, call the Insurance Navigation Line at 212-271-7270.



If you are not a patient at the Callen Lorde Community Health Center and need assistance applying for insurance, you should contact the NY State of Health Marketplace directly at 855-355-5777 or www.nystateofhealth.ny.gov